Integrate Zoho Desk with ActiveCampaign
Send information between Zoho Desk and ActiveCampaign automatically, without writing any code, using Zoho Flow.
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Create a new contact in ActiveCampaign whenever a new contact is created in Zoho Desk
Having precise contact details empowers your sales team to deliver timely communications to users. This flow will add a new contact in ActiveCampaign whenever a new contact is added in Zoho Desk.
How it works
- The flow triggers when a new contact is created in the selected portal in Zoho Desk.
- Zoho Flow adds a new contact, updates the details of an existing contact, or removes an existing contact from the selected list in ActiveCampaign.
Create a new contact in ActiveCampaign whenever a new contact is created in Zoho Desk
Zoho Desk + ActiveCampaign
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Supported triggers and actions
Integrate Zoho Desk and ActiveCampaign using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Article created
Triggers when a new article is created
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
Agent updated
Triggers when the details of an agent is updated in the selected portal
Account created
Triggers when a new account is created in the selected portal
Ticket created or updated
Triggers when a new ticket is created or the details of an existing ticket are updated
Event updated
Triggers when the details of an event is updated
Contact updated
Triggers when the details of a contact is updated in the selected portal
Event created
Triggers when a new event is created in the selected portal
Ticket created
Triggers when a new ticket is created in the selected portal
Task updated
Triggers when the details of a task is updated in the selected portal
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
Task created
Triggers when a new task is created in the selected portal
Contact created
Triggers when a new contact is created in the selected portal
Time entry created
Triggers when a new time entry is created in the selected task
Article updated
Triggers when an existing article is updated
Ticket comment updated
Triggers when the selected ticket comment is updated
Ticket updated
Triggers when the details of the selected ticket is updated
Call created
Triggers when a new call is created in the selected portal
Product created
Triggers when a new product is created
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
Time entry updated
Triggers when a time entry is updated in the selected task
Call updated
Triggers when the details of a call is updated in the selected portal
Ticket moved
Triggers when a ticket is moved to a different team or department
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
Account updated
Triggers when the details of the selected account is updated
Agent availability updated
Triggers when the availability of an agent is updated
Agent created
Triggers when a new agent is created in the selected portal
Ticket approval added
Triggers when a new ticket approval is added
Deal updated
Triggers when the details of an existing deal are updated
Contact added to list
Triggers when a new contact is added to the selected list
Contact created
Triggers when a new contact is created
Contact tag added
Triggers when a tag is added to an existing contact
Deal created
Triggers when a new deal is created
Contact unsubscribed from campaign
Triggers when a contact unsubscribes as a result of a campaign email sent
Deal task created
Triggers when a new deal task is created
Campaign opened
Triggers when a contact opens a campaign message. This will run every time a subscriber opens an email.
Deal note created
Triggers when a new deal note is created
Campaign link clicked
Triggers when a contact clicks a link in a campaign message. This will only run once for each unique link.
Campaign starts sending
Triggers when a new campaign starts sending
Contact note created
Triggers when a new contact note is created
Contact updated
Triggers when the details of an existing contact are updated
All Actions - Actions are the automated tasks
Create contract
Creates a new contract for the selected account
Create task comment
Creates a new comment in the specified task
Add agent to team
Adds the specified agent to the selected team
Create topic
Creates a new topic
Create ticket comment
Creates a comment in the selected ticket
Create agent
Creates a new agent in the selected organization
Create task
Creates a new task in the selected department
Create topic comment
Creates a comment for the specified topic
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
Remove tag
Removes a tag from the specified ticket
Create product
Creates a new product in the selected organization
Create call
Creates a new call in the selected organization
Send email reply
Sends a reply for the specified ticket created in the email channel
Add tag
Adds a tag to the specified ticket
Create custom module record
Creates a new custom module record
Create contact
Creates a new contact in the selected organization
Add user to group
Adds the specified users to an existing group
Add ticket time entry
Adds time entry for an existing ticket
Add task time entry
Adds time entry for an existing task
Create event
Creates a new event in the selected organization
Create ticket
Creates a new ticket in the selected organization
Create account
Creates a new account in the selected organization
Create contact comment
Creates a comment in the selected contact
Create article
Creates a new article
Update ticket
Updates the details of an existing ticket
Update call
Updates the details of the specified call
Update contract
Updates the details of an existing contract
Edit ticket time entry
Edits the time entry of an existing ticket
Invite contact to the help center
Invites the specified contacts to help center
Update agent
Updates the details of an existing agent
Update ticket comment
Updates the comment for the specified ticket
Update contact comment
Updates the specified comment in the selected contact
Update ticket timer
Updates the timer of an existing ticket
Update account
Updates the selected account
Close ticket
Closes the specified tickets
Remove agent from team
Removes the specified agent from the selected team
Remove user from group
Removes the specified users from an existing group
Update topic
Updates the details of an existing topic
Update product
Updates the details of the selected product
Send custom channel reply
Sends reply for a ticket via the selected channel
Update KB user status
Updates the status of an existing KB user
Associate accounts to contact
Associates the specified account with the specified contact
Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
Update article
Updates the details of an existing article
Update task timer
Updates the timer of an existing task
Update call timer
Updates the timer of an existing call
Update task
Updates the details of an existing task
Move ticket
Moves the specified ticket to the selected department
Update agent availability
Updates the availability status of an existing agent
Update custom module record
Updates the details of an existing custom module record
Update contact
Updates the selected contact
Fetch contract
Fetches the details of an existing contract
Fetch ticket time entry
Fetches the time entry of an existing ticket
Fetch KB user
Fetches the details of an existing KB user
Fetch customer happiness
Fetches the happiness feedback of an existing customer
Fetch ticket thread
Fetches an existing ticket thread by unique ID
Fetch task
Fetches the details of an existing task by ID
Fetch ticket
Fetches the details of an existing ticket
Fetch agent
Fetches the details of an existing agent by ID or email
Fetch article
Fetches the details of an existing article
Fetch product
Fetches the details of an existing product by unique ID or name
Fetch call
Fetches the details of a call based on the selected field
Fetch custom module record
Fetches the details of an existing custom module record
Fetch contact
Fetches a contact by email address, unique ID, or contact name
Fetch account
Fetches an existing account by name or ID
Fetch ticket tags
Fetches ticket tags using ticket ID
Fetch event
Fetches the details of an event based on the selected field
Trash contact
Moves selected contact to the recycle bin
Trash account
Moves selected account to the recycle bin
Trash ticket
Moves selected ticket to the recycle bin
Create tracked event
Creates a custom website or application event
Add tag to contact
Adds a tag to an existing contact
Create deal
Creates a new deal
Add note to deal
Adds notes to the selected deal
Create campaign
Creates and sends a new campaign
Create contact
Creates a new contact
Create contact note
Creates a note for the specified contact
Add contact to automation
Adds a contact into an automation. If unavailable, a contact will be created and added
Update contact
Updates an existing contact's details
Update deal
Updates an existing deal
Fetch contact
Fetches a contact by email address
Search tag
Searches for an existing tag using name
Fetch automation
Fetches the details of an automation by name
Fetch user
Fetches a user by email address
Fetch deal
Fetches an existing deal by title
What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
Similar apps
What is ActiveCampaign?
ActiveCampaign is a marketing platform that helps you send campaigns, design newsletters, automate channels, and close deals faster. You can segment emails, add dynamic data, perform split testing, and manage your text-messaging marketing.
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Learn more >Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.
Julien Granjean
CEO, iDAYit
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
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Technical Engineer, Master Liveaboards
