Integrate Freshdesk with Bigin by Zoho CRM
Send information between Freshdesk and Bigin by Zoho CRM automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshdesk and Bigin by Zoho CRM using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket note added
Triggers when a note is added to the selected ticket
Ticket created
Triggers when a new ticket is created
Contact updated
Triggers when the details of an existing contact are updated
Ticket updated
Triggers when the details of an existing ticket are updated
Contact created
Triggers when a new contact is created
Company updated
Triggers when any detail of an existing company is updated
Contact created or updated
Triggers when a new contact is created or updated
Company created
Triggers when a new company is created
Pipeline record updated
Triggers when the details of an existing pipeline record are updated
Pipeline record created or updated
Triggers when a new pipeline record is created or updated
Task created
Triggers when a new task is created
Task updated
Triggers when any detail of an existing task is updated
Call created
Triggers when a new call is created
Contact created
Triggers when a new contact is created
Event updated
Triggers when any detail of an existing event is updated
Pipeline record stage updated to closed
Triggers when an existing pipeline record stage is updated to closed, won, or lost.
Product created
Triggers when a new product is created
Contact updated
Triggers when any detail of an existing contact is updated
Call updated
Triggers when any detail of an existing call is updated
Note added
Triggers when a new note is added
Event created
Triggers when a new event is created
Product updated
Triggers when any detail of an existing product is updated
Pipeline record probability updated
Triggers when the probability of an existing pipeline record is updated
Pipeline record created
Triggers when a new pipeline record is created
User added
Triggers when a new user is added
All Actions - Actions are the automated tasks
Create contact
Creates a new contact
Create ticket
Creates a new ticket
Create forum
Creates a new forum in the selected category
Create group
Creates a new group
Create company
Creates a new company
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum category
Creates a new forum category
Update contact
Updates the details of an existing contact
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch company
Fetches the details of an existing company by domain
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Add note
Adds a note to the selected module
Create event
Creates a new event
Remove tag from record
Removes an existing tag from the specified record
Create or update contact
Creates a new contact or updates the details of an existing contact
Send email
Sends an email to the specified contact
Create task
Creates a new task
Create or update company
Creates a new company or updates the details of the company if it already exists
Create tag
Creates a new tag in the selected module
Create or update product
Creates a new product or updates the details of an existing product
Create or update pipeline record
Creates a new pipeline record or updates the details of the pipeline record if it already exists
Create user
Creates a new user
Create call
Creates a new call
Add tag to record
Adds a tag to the specified record
Update product
Updates the details of an existing product
Update call
Updates the details of an existing call
Update task
Updates the details of an existing task
Add product to pipeline record
Adds a product to the selected pipeline record
Update company
Updates the details of an existing company
Update contact
Updates the details of an existing contact
Update pipeline record
Updates the details of an existing pipeline record
Update event
Updates the details of an existing event
Update user
Updates the existing user
Fetch pipeline record
Fetches the details of an existing pipeline record by its name or ID
Fetch company
Fetches the details of an existing company by name or ID
Fetch user
Fetches the details of an existing user by email address or ID
Fetch task
Fetches the details of an existing task by name or ID
Fetch contact
Fetches the details of an existing contact by email address, name, or ID.
Fetch call
Fetches the details of an existing call by its ID or the contact ID
Fetch event
Fetches the details of an existing event by title or ID
Fetch product
Fetches the details of an existing product by ID, name, or code
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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CEO, Fabricroot
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