Integrate Freshdesk with Twist
Send information between Freshdesk and Twist automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshdesk and Twist using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket note added
Triggers when a note is added to the selected ticket
Ticket created
Triggers when a new ticket is created
Contact updated
Triggers when the details of an existing contact are updated
Ticket updated
Triggers when the details of an existing ticket are updated
Contact created
Triggers when a new contact is created
Comment added
Triggers when a new comment is added in a thread
Thread added to channel
Triggers when a new thread is added to a channel
Message added
Triggers when a new message is added anywhere inside a conversation
All Actions - Actions are the automated tasks
Create contact
Creates a new contact
Create ticket
Creates a new ticket
Create forum
Creates a new forum in the selected category
Create group
Creates a new group
Create company
Creates a new company
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum category
Creates a new forum category
Update contact
Updates the details of an existing contact
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch company
Fetches the details of an existing company by domain
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Create channel
Creates a new channel
Post message
Posts a message to the selected conversation
Post thread
Posts a thread to the selected channel
Post comment
Posts a comment to the selected thread
Add users to group
Adds the specified users to a group using user ID
Create group
Creates a new group
Update channel
Updates the details of an existing channel
Fetch user
Fetches the details of an existing user by email address
Fetch channel
Fetches the details of an existing channel by ID
Remove users from group
Removes the specified users from the selected group
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
What is Twist?
Twist is a team communication platform that provides teams a centralized place to grow their knowledge base and helps with organized, on-topic conversations that are accessible to everyone.
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Webhook triggers
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Logic
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Custom functions
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CEO, OpIndia
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