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Integrate Freshservice with 1000+ apps
Create business workflows for Freshservice without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.
Popular Freshservice workflows
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Create Freshservice tickets for entries in Zoho Forms
This flow creates a new ticket in Freshservice each time an entry is
submitted in Zoho Forms. This way, any new customer feedback reaches
your team instantly.
How it works
1. A new entry is submitted in Zoho Forms.
2. Zoho Flow creates a ticket in Freshservice.
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Send Slack messages for new tickets in Freshservice
Each time a new ticket is submitted in Freshservice, this flow automatically sends your team a Slack message so they can act upon it immediately.
How it works
1. A new ticket is created in Freshservice.
2. Zoho Flow sends the ticket details via Slack.
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Create Trello cards for new tickets in Freshservice
This flow adds a new card in Trello for every ticket created in FreshService so your team can easily collaborate on new service requests or incidents reported.
How it works
A new ticket is created in Freshservice.
2. Zoho Flow adds a new card to a specific board in Trello.
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Build your own Freshservice integrations
Connect Freshservice with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Build your Freshservice workflows using the below triggers and actions
All Triggers - A trigger kickstarts the flow
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Updated problem
Triggers when any detail of a problem is updated
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Release created
Triggers when a new release is created
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Updated release
Triggers when any detail of a release is updated
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Problem created
Triggers when a new problem is created
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Updated ticket
Triggers when any detail of a ticket is updated
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Ticket created
Triggers when a new ticket is created
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Change created
Triggers when a new change is created
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Asset updated
Triggers when the details of an asset is updated
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Change updated
Triggers when any detail of a change is updated
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Asset created
Triggers when a new asset is created
All Actions - Actions are the automated tasks
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Create problem
Creates a new problem
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Create requester
Creates a new requester
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Create ticket note
Creates a new ticket note
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Create reply conversation
Creates a new reply conversation for the ticket
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Create ticket
Creates a new ticket
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Create asset
Creates a new asset
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Create change
Creates a new change
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Create department
Creates a new department
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Create release
Creates a new release
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Create contract
Creates a new contract
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Add device to software
Adds a new device to the specified software
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Update problem
Updates the details of an existing problem
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Update ticket
Updates the details of an existing ticket
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Update asset
Updates the details of an existing asset
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Fetch requester
Fetches the details of an existing requester by email or ID
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Fetch ticket by ID
Fetches the details of an existing ticket by ID
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Fetch department
Fetches the details of an existing department by its name or ID
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Fetch asset
Fetches the details of an existing asset by either its name or ID
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Fetch agent
Fetches the details of an existing agent by email or ID
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Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
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Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
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