Integrate Freshservice with 1000+ apps
Create business workflows for Freshservice without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.
Popular Freshservice workflows
Create Freshservice tickets for entries in Zoho Forms
This flow creates a new ticket in Freshservice each time an entry is
submitted in Zoho Forms. This way, any new customer feedback reaches
your team instantly.
How it works
1. A new entry is submitted in Zoho Forms.
2. Zoho Flow creates a ticket in Freshservice.
Send Slack messages for new tickets in Freshservice
Each time a new ticket is submitted in Freshservice, this flow automatically sends your team a Slack message so they can act upon it immediately.
How it works
1. A new ticket is created in Freshservice.
2. Zoho Flow sends the ticket details via Slack.
Create Trello cards for new tickets in Freshservice
This flow adds a new card in Trello for every ticket created in FreshService so your team can easily collaborate on new service requests or incidents reported.
How it works
A new ticket is created in Freshservice.
2. Zoho Flow adds a new card to a specific board in Trello.
Build your own Freshservice integrations
Connect Freshservice with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Build your Freshservice workflows using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Updated problem
Triggers when any detail of a problem is updated
Release created
Triggers when a new release is created
Updated release
Triggers when any detail of a release is updated
Problem created
Triggers when a new problem is created
Updated ticket
Triggers when any detail of a ticket is updated
Ticket created
Triggers when a new ticket is created
Change created
Triggers when a new change is created
Asset updated
Triggers when the details of an asset is updated
Change updated
Triggers when any detail of a change is updated
Asset created
Triggers when a new asset is created
All Actions - Actions are the automated tasks
Create problem
Creates a new problem
Create requester
Creates a new requester
Create ticket note
Creates a new ticket note
Create reply conversation
Creates a new reply conversation for the ticket
Create ticket
Creates a new ticket
Create asset
Creates a new asset
Create change
Creates a new change
Create department
Creates a new department
Create release
Creates a new release
Create contract
Creates a new contract
Add device to software
Adds a new device to the specified software
Update problem
Updates the details of an existing problem
Update ticket
Updates the details of an existing ticket
Update asset
Updates the details of an existing asset
Fetch requester
Fetches the details of an existing requester by email or ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch department
Fetches the details of an existing department by its name or ID
Fetch asset
Fetches the details of an existing asset by either its name or ID
Fetch agent
Fetches the details of an existing agent by email or ID
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
Louis Castellano
CEO, Lakeside CNC Group
We use Zoho Flow to connect Zoho Billing with JotForm. As our customers fill their preferences in JotForm, Zoho Flow passes it to Zoho Billing and creates a subscription automatically. It was impressive that we were able to configure all this on a simple drag-and-drop interface!
Josh Lucas
Head of Operations, AAA Band Rentals
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
Toto
Technical Engineer, Master Liveaboards
