Integrate Groove with Flow
Send information between Groove and Flow automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create action items in your Flow for newly generated tickets in Groove
Promptly address your customers' issues by creating tasks whenever a new ticket arises. This flow will create a task in Flow for new tickets created in Groove.
How it works
- The flow triggers when a new ticket is created in Groove.
- Zoho Flow creates a new task in the selected workspace in Flow.
Create action items in your Flow for newly generated tickets in Groove
Groove + Flow
Build your own integrations between Groove and Flow
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Supported triggers and actions
Integrate Groove and Flow using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket tagged
Triggers when a ticket is tagged
Ticket deleted
Triggers when a ticket is deleted from trash
Ticket priority changed
Triggers when a ticket's priority is changed
Ticket opened
Triggers when a ticket is opened
Ticket closed
Triggers when a ticket is closed
Ticket created
Triggers when a new ticket is created
Customer replied
Triggers when a customer replies to a ticket
Customer added
Triggers when a customer is added
Ticket assigned
Triggers when a ticket is assigned
Agent replied
Triggers when an agent replies to a ticket
Note added
Triggers when a note is added to a ticket
Project created
Triggers when a new project is created
Team created
Triggers when a new team is created
Project updated
Triggers when the details of an existing project are updated
Task created
Triggers when a new task is created
Task updated
Triggers when the selected task is updated
All Actions - Actions are the automated tasks
Create new ticket
Starts a new ticket for your customer
Add note
Adds a private note to an existing ticket
Reopen ticket
Changes the state of a ticket to Opened
Assign agent to ticket
Assigns an agent to a ticket
Close ticket
Changes the state of a ticket to Closed
Change ticket state
Changes the state of a ticket
Find customer
Fetches customer profile details using email address
Create task
Creates a new task in the selected workspace
Post comment
Posts a comment in the selected task
What is Groove?
GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.
Similar apps
What is Flow?
Flow is project and task management software. You can track resources, collaborate with your team, and organize tasks with custom views.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.
Julien Granjean
CEO, iDAYit
Zoho Flow has revolutionized our integration process, allowing us to transfer data seamlessly across multiple platforms without the need for coding. It has eliminated tedious and time-consuming tasks, making our workflow more efficient and saving us valuable time and effort. Zoho Flow is a game-changer for us, and I highly recommend it to anyone looking to streamline their business processes. Learn more
Toto
Technical Engineer, Master Liveaboards
