Integrate Groove with Twist
Send information between Groove and Twist automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Groove and Twist using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket tagged
Triggers when a ticket is tagged
Ticket deleted
Triggers when a ticket is deleted from trash
Ticket priority changed
Triggers when a ticket's priority is changed
Ticket opened
Triggers when a ticket is opened
Ticket closed
Triggers when a ticket is closed
Ticket created
Triggers when a new ticket is created
Customer replied
Triggers when a customer replies to a ticket
Customer added
Triggers when a customer is added
Ticket assigned
Triggers when a ticket is assigned
Agent replied
Triggers when an agent replies to a ticket
Note added
Triggers when a note is added to a ticket
Comment added
Triggers when a new comment is added in a thread
Thread added to channel
Triggers when a new thread is added to a channel
Message added
Triggers when a new message is added anywhere inside a conversation
All Actions - Actions are the automated tasks
Create new ticket
Starts a new ticket for your customer
Add note
Adds a private note to an existing ticket
Reopen ticket
Changes the state of a ticket to Opened
Assign agent to ticket
Assigns an agent to a ticket
Close ticket
Changes the state of a ticket to Closed
Change ticket state
Changes the state of a ticket
Find customer
Fetches customer profile details using email address
Create channel
Creates a new channel
Post message
Posts a message to the selected conversation
Post thread
Posts a thread to the selected channel
Post comment
Posts a comment to the selected thread
Add users to group
Adds the specified users to a group using user ID
Create group
Creates a new group
Update channel
Updates the details of an existing channel
Fetch user
Fetches the details of an existing user by email address
Fetch channel
Fetches the details of an existing channel by ID
Remove users from group
Removes the specified users from the selected group
What is Groove?
GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.
Similar apps
What is Twist?
Twist is a team communication platform that provides teams a centralized place to grow their knowledge base and helps with organized, on-topic conversations that are accessible to everyone.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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