Integrate Heartbeat with ServiceDesk MSP On-Premises
Send information between Heartbeat and ServiceDesk MSP On-Premises automatically, without writing any code, using Zoho Flow.
Build your own integrations between Heartbeat and ServiceDesk MSP On-Premises
Connect Heartbeat and ServiceDesk MSP On-Premises with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Heartbeat and ServiceDesk MSP On-Premises using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Event created
Triggers when a new event is created
Thread created
Triggers when a new thread is created
Course completed
Triggers when a new course is completed
Send a direct message
Triggers when a new message is sent from a user
User joins a group
Triggers when a new user joins a group
User updated
Triggers when the details of an existing user are updated
Request updated in template
Triggers when the details of an existing request is updated in the selected template
Request updated from an account
Triggers when the details of an existing request is updated from an account
Request created from an account
Triggers when a new request is created from an account
Request created
Triggers when a new request is created
Request created in template
Triggers when a new request is created in the selected template
Request updated
Triggers when the details of an existing request are updated
All Actions - Actions are the automated tasks
Create group
Creates a new group
Reactivate user
Reactivates a user on heartbeat
Create comment
Creates a new comment
Send a direct message
Sends a direct new message
Create thread
Creates a new thread
Add user to group
Adds a new member to the group
Create voice channel
Creates a new voice channel
Create user
Creates a new user
Create event
Creates a new event
Create category
Creates a new category
Create channel
Creates a new channel
Update channel
Updates the details of an existing channel
Update category
Updates the details of an existing category
Update group
Updates the details of an existing group
Add user to an existing invitation link
Adds the user to an existing invitation link
Update voice channel
Updates the details of an existing voice channel
Update user
Updates the details of an existing user
Create invitation link within a heartbeat community
Creates a new invitation link within a heartbeat community
Fetch thread
Fetches the details of an existing thread using ID
Fetch event
Fetches the details of an existing event using ID
Fetch group
Fetches the details of an existing group using ID
Fetch user
Fetches the details of an existing user using ID
Search user
Searches the details of an existing user using Email address
Remove user from group
Removes an user from a group
Create request
Creates a new request
Create problem
Creates a new problem
Create change
Creates a new change
Create request note
Creates a note for the selected request
Associate request with problem
Associates an existing request with the specified problem
Update problem
Updates the details of an existing problem
Update request
Updates the details of an existing request
Update change
Updates the details of an existing change
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch change
Fetches the details of an existing change by display ID
Fetch problem
Fetches the details of an existing problem by ID
What is Heartbeat?
Heartbeat is a connectivity platform for community businesses that lets users host conversations, events, contests, and much more.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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Using Zoho Flow, we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more
Owain ap Rees
Sales Director, Artico
Endless integrations. End to manual work.
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