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Integrate Help Scout with 950+ apps

Create business workflows for Help Scout without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.

Popular Help Scout workflows

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Create Help Scout conversations from a Zoho Forms form entry

Zoho Forms + Help Scout

Create a conversation in your help desk automatically, based on entries on one of your forms. This flow creates a conversation in Help Scout from entries to a Zoho Forms form.

How it works
1) A response is received for a Zoho Forms form.
2) Zoho Flow creates a conversation in Help Scout out of the response.
View flow detail
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Create Help Scout conversations from SurveyLegend responses

SurveyLegend + Help Scout

Create a conversation in your help desk automatically, based on responses to a survey. This flow creates a conversation in Help Scout from new responses to a SurveyLegend survey.

How it works
1) A response is received for a SurveyLegend survey.
2) Zoho Flow creates a conversation in Help Scount for the response.
View flow detail
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Create a customer in Help Scout when an entry is submitted in Paperform

Paperform + Help Scout


Keeping an accurate record of your customers is important for serving them better. This flow will create a customer in Help Scout when an entry is submitted in Paperform.

How it works
1) An entry is submitted in Paperform.
2) Zoho Flow will create a customer in Help Scout.
View flow detail
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Create a conversation from a customer in Help Scout when an entry is submitted in Paperform

Paperform + Help Scout


Help your customer support team answer your customer queries better by giving them context for the query. This flow will create a conversation from a customer in Help Scout when an entry is submitted in Paperform.

How it works
1) An entry is made in Paperform.
2) Zoho Flow will create a conversation from a customer in Help Scout.
View flow detail
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Add new Help Scout conversations to Cyfe

Help Scout + Cyfe

Add new help desk conversations to your monitoring dashboard. This flow adds new Help Scout conversations to Cyfe.

How it works
1) A new conversation is created in Help Scout.
2) Zoho Flow adds the conversation to Cyfe.
View flow detail

Build your own Help Scout integrations

Connect Help Scout with over 950+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Build your Help Scout workflows using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Conversation created

Triggers when a new conversation is created

Customer added

Triggers when a new customer is added

Mailbox added

Triggers when a new mailbox is added

User created

Triggers when a new user is created

Conversation assigned

Triggers when a conversation is assigned to a specified user

All Actions - Actions are the automated tasks

Create conversation from customer

Creates a new conversation from a customer

Create conversation to customer.

Creates a new conversation to a customer from a user

Create customer

Creates a customer if it does not already exist

Find customer

Finds customer by email address

Find user

Finds user by email address

What is Help Scout?

Help Scout is a help desk software application which provides an email-based customer support platform, knowledge base tool, and search tools for customer service professionals.

Helpdesk

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Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Owain ap Rees

Sales Director, Artico

All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more

Harnoor Abroll

Technical and Operations Head, TruAct

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