Integrate Helpshift with Groove
Send information between Helpshift and Groove automatically, without writing any code, using Zoho Flow.
Build your own integrations between Helpshift and Groove
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Supported triggers and actions
Integrate Helpshift and Groove using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Issue created
Triggers when a new issue is created
Issue updated
Triggers when the details of an existing issue are updated
Ticket tagged
Triggers when a ticket is tagged
Ticket deleted
Triggers when a ticket is deleted from trash
Ticket priority changed
Triggers when a ticket's priority is changed
Ticket opened
Triggers when a ticket is opened
Ticket closed
Triggers when a ticket is closed
Ticket created
Triggers when a new ticket is created
Customer replied
Triggers when a customer replies to a ticket
Customer added
Triggers when a customer is added
Ticket assigned
Triggers when a ticket is assigned
Agent replied
Triggers when an agent replies to a ticket
Note added
Triggers when a note is added to a ticket
All Actions - Actions are the automated tasks
Add message
Adds a message to an existing issue
Add note
Adds a private note to an existing issue
Create issue
Creates a new issue
Create FAQ
Creates a new FAQ
Fetch user
Fetches the details of an existing user by email address
Fetch issue
Fetches the details of an existing issue by issue ID, author email address, or assignee ID
Create new ticket
Starts a new ticket for your customer
Add note
Adds a private note to an existing ticket
Reopen ticket
Changes the state of a ticket to Opened
Assign agent to ticket
Assigns an agent to a ticket
Close ticket
Changes the state of a ticket to Closed
Change ticket state
Changes the state of a ticket
Find customer
Fetches customer profile details using email address
What is Helpshift?
Helpshift is a mobile-first customer service platform that delivers a superior in-app help experience for many of the world's top mobile apps and games.
Similar apps
What is Groove?
GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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CEO, OpIndia
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