Integrate ServiceDesk MSP On-Premises with Drift
Send information between ServiceDesk MSP On-Premises and Drift automatically, without writing any code, using Zoho Flow.
Build your own integrations between ServiceDesk MSP On-Premises and Drift
Connect ServiceDesk MSP On-Premises and Drift with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate ServiceDesk MSP On-Premises and Drift using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Request updated in template
Triggers when the details of an existing request is updated in the selected template
Request updated from an account
Triggers when the details of an existing request is updated from an account
Request created from an account
Triggers when a new request is created from an account
Request created
Triggers when a new request is created
Request created in template
Triggers when a new request is created in the selected template
Request updated
Triggers when the details of an existing request are updated
New conversation
Triggers when a new conversation is created
Conversation closed
Triggers when a conversation is closed
All Actions - Actions are the automated tasks
Create request
Creates a new request
Create problem
Creates a new problem
Create change
Creates a new change
Create request note
Creates a note for the selected request
Associate request with problem
Associates an existing request with the specified problem
Update problem
Updates the details of an existing problem
Update request
Updates the details of an existing request
Update change
Updates the details of an existing change
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch change
Fetches the details of an existing change by display ID
Fetch problem
Fetches the details of an existing problem by ID
Create contact
Creates a new contact
Update contact
Updates the details of an existing contact
Fetch conversation
Fetches the details of a conversation by its ID
Fetch contact - By ID
Fetches the details of an existing contact by ID
Fetch contact - By email
Fetches the details of an existing contact by email
What is ServiceDesk MSP On-Premises?
ManageEngine ServiceDesk MSP on-prem is help desk software with asset management that enables managed service providers (MSP) to support their customers more efficiently.
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What is Drift?
Drift is a conversational marketing platform that allows you to send targeted in-app messages, set up bots to chat with visitors, and get notifications when targeted customers visit the site.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more
Owain ap Rees
Sales Director, Artico
Endless integrations. End to manual work.
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