

Integrate Shopify with Freshdesk
Send information between Shopify and Freshdesk automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started


Establish a new contact in Freshdesk after a purchase is made in Shopify
Bridge the gap between purchase and support by instantly creating contacts in your customer service platform for immediate assistance. This flow will set up a new contact in Freshdesk for each purchase occurring in Shopify.
How it works
- The flow triggers when an existing order is fulfilled in Shopify.
- Zoho Flow creates a new contact in Freshdesk.


Establish a new contact in Freshdesk after a purchase is made in Shopify
Shopify + Freshdesk

Build your own integrations between Shopify and Freshdesk
Connect Shopify and Freshdesk with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Shopify and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow

Fulfillment updated
Triggers when any detail of an existing fulfillment is updated

Order fulfilled
Triggers when an existing order is fulfilled

Fulfillment created
Triggers when a new fulfillment is created

Order drafted
Triggers when an existing order is drafted

Blog created
Triggers when a new blog is created

Cart updated
Triggers when an existing cart is updated

Customer created
Triggers when a new customer is created

Order canceled
Triggers when an order is canceled in your store

Inventory item updated
Triggers when the details of an existing inventory item are updated

Checkout created
Triggers when a new checkout is created

Customer updated
Triggers when the details of an existing customer are updated

Refund created
Triggers when a refund entry is created

Product updated
Triggers when the details of an existing product are updated

Draft order updated
Triggers when the details of an existing draft order are updated

Product added
Triggers when a new product is added

Order updated
Triggers when an existing order is updated

Order created
Triggers when a new order is created

Order paid
Triggers when an existing order is paid

Cart abandoned
Triggers when an open cart is abandoned

Checkout updated
Triggers when the details of an existing checkout are updated

Ticket note added
Triggers when a note is added to the selected ticket

Ticket created
Triggers when a new ticket is created

Contact updated
Triggers when the details of an existing contact are updated

Ticket updated
Triggers when the details of an existing ticket are updated

Contact created
Triggers when a new contact is created
All Actions - Actions are the automated tasks

Create discount code
Creates a new discount code

Update inventory quantity
Updates the quantity of a product or inventory item

Create product variants
Creates variants of an existing product

Create blog post
Creates a new post in the selected blog

Create customer
Creates a new customer

Create blog
Creates a new blog

Create draft order
Creates a new draft order

Create order
Creates a new order

Add product
Adds a new product

Send invite
Sends invite to the selected customer

Update product
Updates the details of an existing product

Update product variant
Updates the details of a product's variants

Update customer
Updates the details of an existing customer

Update order
Updates the details of an existing order by ID

Update discount code
Updates the details of an existing discount code

Fetch transaction associated with order
Fetches the details of an existing transaction associated with an order

Fetch order
Fetches the details of an existing order by ID

Fetch latest customer order
Fetches the details of the latest customer order by customer ID

Fetch product variant by SKU
Fetches an existing product variant by SKU

Fetch transaction
Fetches the details of an existing transaction

Fetch product variant
Fetches a product variant by title

Fetch order by name
Fetches the details of an existing order by name

Fetch discount code
Fetches the details of an existing discount code by code

Fetch product
Fetches a product by title

Fetch customer
Fetches the details of an existing customer by name or email address

Create contact
Creates a new contact

Create ticket
Creates a new ticket

Create forum
Creates a new forum in the selected category

Create group
Creates a new group

Create company
Creates a new company

Add notes to ticket
Adds private or public notes to the selected ticket

Create forum category
Creates a new forum category

Update contact
Updates the details of an existing contact

Update ticket
Updates the details of an existing ticket

Update company
Updates the details of an existing company

Fetch ticket
Fetches the details of an existing ticket by requester email address and subject

Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID

Fetch ticket priority
Fetches the priority details of a specific ticket by label

Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch group by ID
Fetches the details of an existing group by ID

Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch company by ID
Fetches the details of an existing company by ID

Fetch ticket status
Fetches the status of a specific ticket by label

Fetch ticket status by ID
Fetches the status of a specific ticket by ID

Fetch contact by ID
Fetches the details of an existing contact by ID

Fetch company
Fetches the details of an existing company by domain

Fetch agent by ID
Fetches the details of an existing agent by ID

Fetch ticket by ID
Fetches the details of an existing ticket by ID
What is Shopify?
Shopify is an ecommerce platform that lets you build and manage your online store. You can integrate with the payment gateway of your choice, enjoy unlimited bandwidth, and gain insight into your store's performance with accurate reports.
Similar apps
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >