Integrate Teamwork Desk with Zoho Cliq
Send information between Teamwork Desk and Zoho Cliq automatically, without writing any code, using Zoho Flow.
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Post new Teamwork Desk tickets to Zoho Cliq
Each time a ticket is added in Teamwork Desk, this flow sends the details of the ticket as a message in Zoho Cliq, so your team members are promptly alerted about any new customer request.
How it works
1. A new ticket is added in Teamwork Desk.
2. Zoho Flow sends a message in Zoho Cliq.
Post new Teamwork Desk tickets to Zoho Cliq
Teamwork Desk + Zoho Cliq
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Supported triggers and actions
Integrate Teamwork Desk and Zoho Cliq using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket assigned
Triggers when a ticket in the selected inbox is assigned
Ticket Unassigned
Triggers when a ticket in the selected inbox is unassigned
New agent reply
Triggers when an agent sends a reply
New customer reply
Triggers when a customer sends a reply
Thread edited
Triggers when a thread in the selected inbox is edited
New customer
Triggers when a new customer is created
New ticket note
Triggers when a ticket note is added
New ticket
Triggers when a new ticket is created
Updated customer details
Triggers when the details of a customer are updated
New channel added
Triggers when a new channel is created in your organization
All Actions - Actions are the automated tasks
Create ticket
Creates a new ticket
Create customer
Creates a new customer
Link task to ticket
Links a task to a ticket
Unassign ticket
Unassigns the selected ticket
Assign ticket
Assigns the selected ticket to a user
Reply to ticket
Adds a reply to the selected ticket
Update customer
Updates the details of an existing customer
Update ticket
Updates the details of an existing ticket
Fetch inbox
Fetches the details of an existing inbox by ID, name, or email address
Fetch status
Fetches the status of an existing ticket by ID or name
Fetch tags
Fetch the details of an existing tag by ID or name
Fetch source
Fetches the source of an existing ticket by ID or name
Fetch agent
Fetches the details of an existing agent by ID, name, or email address
Fetch type
Fetches the type of an existing ticket by ID or name
Fetch company
Fetches the details of an existing company by ID, name, or email address
Fetch priorities
Fetches the priority of an existing ticket by ID or name
Fetch customer
Fetches the details of an existing customer by name or email address
Fetch ticket
Fetches the details of an existing ticket by ticket ID or name
Message to bot
Sends a message to the selected bot
Add bot in a channel
Adds a bot to the selected channel
Create thread
Creates a new thread using message ID
Message as bot on channel
Message as a bot on the specified channel
Post card to channel
Posts a card to the specified channel
Create channel
Creates a new channel
Message as bot to user
Posts a message as a bot to the specified user
Message in channel
Posts a message in a channel
Delete channel
Deletes the selected channel
Add user status
Adds the specified status to an existing user
Message user
Sends a message to the specified user
Pin message
Pin an existing message in a conversation using message ID
Add channel member
Adds a new channel member
Archive channel
Archives the selected channel
Post card to chat
Posts a card to the specified chat
Message as bot
Posts message as the specified bot in the selected chat or channel
Update channel
Updates the details of an existing channel
Unarchive channel
Unarchives the selected channel
Update channel member role
Updates the role of a channel member
Fetch user by name or email
Fetches an existing user by name or email address
Fetch team
Fetches the details of an existing team by name
Fetch channel
Fetches the details of an existing channel by name
Remove channel member
Removes the specified member from the selected channel
What is Teamwork Desk?
Teamwork Desk is help desk software that lets you manage tickets, reports, and help docs. You can organize tickets with tags and smart inboxes, and get instant feedback from your customers.
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All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
Louis Castellano
CEO, Lakeside CNC Group
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