![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Integrate Usedesk with Active Collab
Send information between Usedesk and Active Collab automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Create action items in your Active Collab for newly generated tickets in Usedesk
Ensure all customer concerns are promptly addressed by creating tasks for each ticket. This flow will create a task in Active Collab for new tickets created in Usedesk.
How it works
- The flow triggers when a new ticket is created in Usedesk.
- Zoho Flow creates a new task in Active Collab.
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Create action items in your Active Collab for newly generated tickets in Usedesk
Usedesk + Active Collab
![](https://www.zohoflow.com/sites/zweb/images/flow/app/create.png)
Build your own integrations between Usedesk and Active Collab
Connect Usedesk and Active Collab with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Usedesk and Active Collab using the below triggers and actions
All Triggers - A trigger kickstarts the flow
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Ticket created
Triggers when a new ticket is created
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Client added
Triggers when a new client is added
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Task closed
Triggers when a task is closed
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Task updated
Triggers when the details of an existing task is updated
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Task list created
Triggers when a new task list is created in a project
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Project created
Triggers when a new project is created
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Comment added
Triggers when a comment is added to an object
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Task moved
Triggers when a task is moved from one task list to another
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Task created
Triggers when a new task is created
All Actions - Actions are the automated tasks
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Add comment
Adds a comment to the specified ticket
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Create agent
Creates a new agent
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Create chat
Creates a chat or send messages to an existing chat on behalf of the client
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Create ticket
Creates a new ticket
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Send chat message
Sends a chat message to the specified client
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Create client
Creates a new client
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Update agent
Updates the details of an existing agent
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Update client
Updates the details of an existing client
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Update ticket
Updates the details of an existing ticket
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Fetch ticket
Fetches the details of an existing ticket using ticket ID
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Fetch agent by email address
Fetches the details of an existing agent using email address
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Fetch agent by ID
Fetches the details of an existing agent using agent ID
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Fetch client
Fetches the details of an existing client using client ID
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Add comment to discussion
Adds a new comment to discussion
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Create task
Creates a new task
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Create project
Creates a new project
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Add comment to task
Creates a new comment in the selected task
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Create company
Creates a new company
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Update project
Updates the details of an existing project
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Update task
Updates the details of an existing task
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Update company
Updates the details of an existing company
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Move task
Moves the specified task to the selected task list
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Fetch label
Fetches the details of an existing label by ID or name
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Fetch project
Fetches the details of an existing project by ID or name
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Fetch currency
Fetches the details of an existing currency by ID, name, or code
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Fetch company
Fetches the details of an existing company by ID or name
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Fetch user
Fetches the details of an existing user by email address
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Fetch task
Fetches the details of an existing task
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Fetch template
Fetches the details of an existing template
![](https://flow-public.nimbuspop.com/flow-apps/active_collab.png)
Fetch category
Fetches the details of an existing category by ID or name
What is Usedesk?
Usedesk is a cloud-based solution that lets you automate customer engagement services and solve customer support tickets. It allows you to create templates, set up automatic responses, make automatic changes to customer status, and more.
What is Active Collab?
ActiveCollab is a project management solution for creative professionals. It allows you to split projects into tasks and subtasks, track your time, evaluate your progress, and measure the impact your business is making.
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