![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
![](https://flow-public.nimbuspop.com/flow-apps/flow.png)
Integrate Usedesk with Flow
Send information between Usedesk and Flow automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
![](https://flow-public.nimbuspop.com/flow-apps/flow.png)
Create action items in your Flow for newly generated tickets in Usedesk
Efficiently address customer concerns by promptly creating tasks. This flow will generate a task within your Flow for fresh tickets initiated in Usedesk.
How it works
- The flow triggers when a new ticket is created in Usedesk.
- Zoho Flow creates a new task in the selected workspace in Flow.
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
![](https://flow-public.nimbuspop.com/flow-apps/flow.png)
Create action items in your Flow for newly generated tickets in Usedesk
Usedesk + Flow
![](https://www.zohoflow.com/sites/zweb/images/flow/app/create.png)
Build your own integrations between Usedesk and Flow
Connect Usedesk and Flow with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Usedesk and Flow using the below triggers and actions
All Triggers - A trigger kickstarts the flow
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Ticket created
Triggers when a new ticket is created
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Client added
Triggers when a new client is added
![](https://flow-public.nimbuspop.com/flow-apps/flow.png)
Project created
Triggers when a new project is created
![](https://flow-public.nimbuspop.com/flow-apps/flow.png)
Team created
Triggers when a new team is created
![](https://flow-public.nimbuspop.com/flow-apps/flow.png)
Project updated
Triggers when the details of an existing project are updated
![](https://flow-public.nimbuspop.com/flow-apps/flow.png)
Task created
Triggers when a new task is created
![](https://flow-public.nimbuspop.com/flow-apps/flow.png)
Task updated
Triggers when the selected task is updated
All Actions - Actions are the automated tasks
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Add comment
Adds a comment to the specified ticket
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Create agent
Creates a new agent
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Create chat
Creates a chat or send messages to an existing chat on behalf of the client
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Create ticket
Creates a new ticket
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Send chat message
Sends a chat message to the specified client
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Create client
Creates a new client
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Update agent
Updates the details of an existing agent
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Update client
Updates the details of an existing client
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Update ticket
Updates the details of an existing ticket
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Fetch ticket
Fetches the details of an existing ticket using ticket ID
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Fetch agent by email address
Fetches the details of an existing agent using email address
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Fetch agent by ID
Fetches the details of an existing agent using agent ID
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Fetch client
Fetches the details of an existing client using client ID
![](https://flow-public.nimbuspop.com/flow-apps/flow.png)
Create task
Creates a new task in the selected workspace
![](https://flow-public.nimbuspop.com/flow-apps/flow.png)
Post comment
Posts a comment in the selected task
What is Usedesk?
Usedesk is a cloud-based solution that lets you automate customer engagement services and solve customer support tickets. It allows you to create templates, set up automatic responses, make automatic changes to customer status, and more.
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What is Flow?
Flow is project and task management software. You can track resources, collaborate with your team, and organize tasks with custom views.
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Write simple scripting functions to format data, call web APIs, send emails, and more.
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