Integrate Usedesk with Uptime.com
Send information between Usedesk and Uptime.com automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Usedesk and Uptime.com using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket created
Triggers when a new ticket is created
Client added
Triggers when a new client is added
New outage
Triggers when there is a new outage
New alert
Triggers when there is a new alert
All Actions - Actions are the automated tasks
Add comment
Adds a comment to the specified ticket
Create agent
Creates a new agent
Create chat
Creates a chat or send messages to an existing chat on behalf of the client
Create ticket
Creates a new ticket
Send chat message
Sends a chat message to the specified client
Create client
Creates a new client
Update agent
Updates the details of an existing agent
Update client
Updates the details of an existing client
Update ticket
Updates the details of an existing ticket
Fetch ticket
Fetches the details of an existing ticket using ticket ID
Fetch agent by email address
Fetches the details of an existing agent using email address
Fetch agent by ID
Fetches the details of an existing agent using agent ID
Fetch client
Fetches the details of an existing client using client ID
Create contact
Creates a new contact
Update contact
Updates the details of an existing contact
Ignore alert
Ignores the specified alert
Fetch alert root cause
Fetches root cause analysis data of the specified alert
What is Usedesk?
Usedesk is a cloud-based solution that lets you automate customer engagement services and solve customer support tickets. It allows you to create templates, set up automatic responses, make automatic changes to customer status, and more.
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What is Uptime.com?
Uptime is website and server performance monitoring software. You can scan websites for virus, get regular reports, and receive alerts via various channels.
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Using Zoho Flow, we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more
Owain ap Rees
Sales Director, Artico
Endless integrations. End to manual work.
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