Integrate Zoho Assist with ServiceDesk Plus On-Premises
Send information between Zoho Assist and ServiceDesk Plus On-Premises automatically, without writing any code, using Zoho Flow.
Build your own integrations between Zoho Assist and ServiceDesk Plus On-Premises
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Supported triggers and actions
Integrate Zoho Assist and ServiceDesk Plus On-Premises using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Device online
Triggers when a device is online
Inbound request transferred
Triggers when a inbound request is transferred
Screen share session started
Triggers when a screen share session is started
Inbound request created
Triggers when a new inbound request created
Unattended access session started
Triggers when a unattended access session is started
Inbound request picked
Triggers when a inbound request is picked
Unattended access session ended
Triggers when a unattended access session is ended
Device deleted
Triggers when a device is deleted
Inbound request expired
Triggers when a inbound request is expired
Inbound request dropped
Triggers when a inbound request is dropped
Device added
Triggers when a new device is added
Remote support session end
Triggers when a remote support session is ended
Screen share session end
Triggers when a screen share session is ended
Inbound request delegated
Triggers when a inbound request is delegated
Remote support session customer joined
Triggers when a remote support session customer is joined
Device offline
Triggers when a device is offline
Remote support session started
Triggers when a remote support session is started
Inbound request declined
Triggers when a inbound request is declined
Request updated
Triggers when the details of an existing request are updated
Request updated in template
Triggers when an existing request is updated in the selected template
Request created
Triggers when a new request is created
Request created in template
Triggers when a new request is created in the selected template
All Actions - Actions are the automated tasks
Schedule session
Schedules a screen sharing session
Create session
Creates a new screen sharing session
Update unattended computer
Updates the details of an existing unattended computer
Create request
Creates a new request
Create problem
Creates a new problem
Add solution
Adds a new solution
Create request note
Creates a note for the selected request
Associate request with problem
Associates an existing request with the specified problem
Create change
Creates a new change
Update problem
Updates the details of an existing problem
Update change
Updates the details of an existing change
Update request
Updates the details of an existing request
Update solution
Updates the details of an existing solution based on its ID
Fetch change
Fetches the details of an existing change by display ID
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch problem
Fetches the details of an existing problem by ID
What is Zoho Assist?
Zoho Assist is remote support and access software. You can share screens, work with multiple monitors, and offer support with the live chat feature.
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What is ServiceDesk Plus On-Premises?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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It is amazing what processes can be automated with Zoho Flow. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more
Owain ap Rees
Sales Director, Artico
Endless integrations. End to manual work.
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