Integrate Zoho Cliq with Freshdesk
Send information between Zoho Cliq and Freshdesk automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Get notifications on Zoho Cliq for new Freshdesk tickets
Use this flow to automatically inform your team on Zoho
Cliq when you receive new requests in your Freshdesk support
portal. Make sure your entire team can collaborate on
delivering quality service to your customers.
How it works
1. A new ticket is created in Freshdesk.
2. Zoho Flow sends a notification to your team's Zoho
Cliq channel.
Get notifications on Zoho Cliq for new Freshdesk tickets
Zoho Cliq + Freshdesk
Build your own integrations between Zoho Cliq and Freshdesk
Connect Zoho Cliq and Freshdesk with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Zoho Cliq and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
New channel added
Triggers when a new channel is created in your organization
Ticket note added
Triggers when a note is added to the selected ticket
Ticket created
Triggers when a new ticket is created
Contact updated
Triggers when the details of an existing contact are updated
Ticket updated
Triggers when the details of an existing ticket are updated
Contact created
Triggers when a new contact is created
All Actions - Actions are the automated tasks
Post card to channel
Posts a card to the specified channel
Message as bot on channel
Message as a bot on the specified channel
Message as bot to user
Posts a message as a bot to the specified user
Create channel
Creates a new channel
Message to bot
Sends a message to the selected bot
Create thread
Creates a new thread using message ID
Add bot in a channel
Adds a bot to the selected channel
Add channel member
Adds a new channel member
Pin message
Pin an existing message in a conversation using message ID
Delete channel
Deletes the selected channel
Message in channel
Posts a message in a channel
Message user
Sends a message to the specified user
Add user status
Adds the specified status to an existing user
Update channel
Updates the details of an existing channel
Message as bot
Posts message as the specified bot in the selected chat or channel
Update channel member role
Updates the role of a channel member
Unarchive channel
Unarchives the selected channel
Post card to chat
Posts a card to the specified chat
Archive channel
Archives the selected channel
Fetch user by name or email
Fetches an existing user by name or email address
Fetch channel
Fetches the details of an existing channel by name
Fetch team
Fetches the details of an existing team by name
Remove channel member
Removes the specified member from the selected channel
Create contact
Creates a new contact
Create ticket
Creates a new ticket
Create forum
Creates a new forum in the selected category
Create group
Creates a new group
Create company
Creates a new company
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum category
Creates a new forum category
Update contact
Updates the details of an existing contact
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch company
Fetches the details of an existing company by domain
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
What is Zoho Cliq?
Zoho Cliq is business communication software for team chat and collaboration. You can share files, create events, and make unlimited audio and video calls with absolute privacy.
Similar apps
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more
Owain ap Rees
Sales Director, Artico
Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.
Neville Mader
Director, Perth Security Services
