Integrate Zoho Cliq with Freshdesk

Send information between Zoho Cliq and Freshdesk automatically, without writing any code, using Zoho Flow.

Explore prebuilt integration flows to get started

[esc]

Get notifications on Zoho Cliq for new Freshdesk tickets

Use this flow to automatically inform your team on Zoho Cliq when you receive new requests in your Freshdesk support portal. Make sure your entire team can collaborate on delivering quality service to your customers.

How it works

1. A new ticket is created in Freshdesk.  

2. Zoho Flow sends a notification to your team's  Zoho Cliq channel.

+

Get notifications on Zoho Cliq for new Freshdesk tickets

Zoho Cliq + Freshdesk

Build your own integrations between Zoho Cliq and Freshdesk

Connect Zoho Cliq and Freshdesk with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Zoho Cliq and Freshdesk using the below triggers and actions

All Triggers - A trigger kickstarts the flow

New channel added

Triggers when a new channel is created in your organization

Ticket note added

Triggers when a note is added to the selected ticket

Ticket created

Triggers when a new ticket is created

Contact updated

Triggers when the details of an existing contact are updated

Ticket updated

Triggers when the details of an existing ticket are updated

Contact created

Triggers when a new contact is created

All Actions - Actions are the automated tasks

Post card to channel

Posts a card to the specified channel

Message as bot on channel

Message as a bot on the specified channel

Message as bot to user

Posts a message as a bot to the specified user

Create channel

Creates a new channel

Message to bot

Sends a message to the selected bot

Create thread

Creates a new thread using message ID

Add bot in a channel

Adds a bot to the selected channel

Add channel member

Adds a new channel member

Pin message

Pin an existing message in a conversation using message ID

Delete channel

Deletes the selected channel

Message in channel

Posts a message in a channel

Message user

Sends a message to the specified user

Add user status

Adds the specified status to an existing user

Update channel

Updates the details of an existing channel

Message as bot

Posts message as the specified bot in the selected chat or channel

Update channel member role

Updates the role of a channel member

Unarchive channel

Unarchives the selected channel

Post card to chat

Posts a card to the specified chat

Archive channel

Archives the selected channel

Fetch user by name or email

Fetches an existing user by name or email address

Fetch channel

Fetches the details of an existing channel by name

Fetch team

Fetches the details of an existing team by name

Remove channel member

Removes the specified member from the selected channel

Create contact

Creates a new contact

Create ticket

Creates a new ticket

Create forum

Creates a new forum in the selected category

Create group

Creates a new group

Create company

Creates a new company

Add notes to ticket

Adds private or public notes to the selected ticket

Create forum category

Creates a new forum category

Update contact

Updates the details of an existing contact

Update ticket

Updates the details of an existing ticket

Update company

Updates the details of an existing company

Fetch ticket

Fetches the details of an existing ticket by requester email address and subject

Fetch ticket priority by ID

Fetches the priority details of a specific ticket by ID

Fetch ticket priority

Fetches the priority details of a specific ticket by label

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch group by ID

Fetches the details of an existing group by ID

Fetch agent

Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch company by ID

Fetches the details of an existing company by ID

Fetch ticket status

Fetches the status of a specific ticket by label

Fetch ticket status by ID

Fetches the status of a specific ticket by ID

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch company

Fetches the details of an existing company by domain

Fetch agent by ID

Fetches the details of an existing agent by ID

Fetch ticket by ID

Fetches the details of an existing ticket by ID

What is Zoho Cliq?

Zoho Cliq is business communication software for team chat and collaboration. You can share files, create events, and make unlimited audio and video calls with absolute privacy.

What is Freshdesk?

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Customer Support Popular

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

Learn more >

Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

Learn more >

Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more

Owain ap Rees

Sales Director, Artico

Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.

Neville Mader

Director, Perth Security Services

Watch Zoho Flow in action

Play video

Endless integrations. End to manual work.

SIGN UP TODAY