

Integrate Zoho Cliq with Freshdesk
Send information between Zoho Cliq and Freshdesk automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started


Get notifications on Zoho Cliq for new Freshdesk tickets
Use this flow to automatically inform your team on Zoho Cliq when you receive new requests in your Freshdesk support portal. Make sure your entire team can collaborate on delivering quality service to your customers.
How it works
1. A new ticket is created in Freshdesk.
2. Zoho Flow sends a notification to your team's Zoho Cliq channel.


Get notifications on Zoho Cliq for new Freshdesk tickets
Zoho Cliq + Freshdesk

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Supported triggers and actions
Integrate Zoho Cliq and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow

New channel added
Triggers when a new channel is created in your organization

Ticket note added
Triggers when a note is added to the selected ticket

Ticket created
Triggers when a new ticket is created

Contact updated
Triggers when the details of an existing contact are updated

Ticket updated
Triggers when the details of an existing ticket are updated

Contact created
Triggers when a new contact is created
All Actions - Actions are the automated tasks

Message to bot
Sends a message to the selected bot

Add bot in a channel
Adds a bot to the selected channel

Create thread
Creates a new thread using message ID

Message as bot on channel
Message as a bot on the specified channel

Post card to channel
Posts a card to the specified channel

Create channel
Creates a new channel

Message as bot to user
Posts a message as a bot to the specified user

Message in channel
Posts a message in a channel

Delete channel
Deletes the selected channel

Add user status
Adds the specified status to an existing user

Message user
Sends a message to the specified user

Pin message
Pin an existing message in a conversation using message ID

Add channel member
Adds a new channel member

Archive channel
Archives the selected channel

Post card to chat
Posts a card to the specified chat

Message as bot
Posts message as the specified bot in the selected chat or channel

Update channel
Updates the details of an existing channel

Unarchive channel
Unarchives the selected channel

Update channel member role
Updates the role of a channel member

Fetch user by name or email
Fetches an existing user by name or email address

Fetch team
Fetches the details of an existing team by name

Fetch channel
Fetches the details of an existing channel by name

Remove channel member
Removes the specified member from the selected channel

Create contact
Creates a new contact

Create ticket
Creates a new ticket

Create forum
Creates a new forum in the selected category

Create group
Creates a new group

Create company
Creates a new company

Add notes to ticket
Adds private or public notes to the selected ticket

Create forum category
Creates a new forum category

Update contact
Updates the details of an existing contact

Update ticket
Updates the details of an existing ticket

Update company
Updates the details of an existing company

Fetch ticket
Fetches the details of an existing ticket by requester email address and subject

Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID

Fetch ticket priority
Fetches the priority details of a specific ticket by label

Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch group by ID
Fetches the details of an existing group by ID

Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch company by ID
Fetches the details of an existing company by ID

Fetch ticket status
Fetches the status of a specific ticket by label

Fetch ticket status by ID
Fetches the status of a specific ticket by ID

Fetch contact by ID
Fetches the details of an existing contact by ID

Fetch company
Fetches the details of an existing company by domain

Fetch agent by ID
Fetches the details of an existing agent by ID

Fetch ticket by ID
Fetches the details of an existing ticket by ID
What is Zoho Cliq?
Zoho Cliq is business communication software for team chat and collaboration. You can share files, create events, and make unlimited audio and video calls with absolute privacy.
Similar apps
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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