Integrate Zoho Cliq with Freshdesk
Send information between Zoho Cliq and Freshdesk automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Get notifications on Zoho Cliq for new Freshdesk tickets
Use this flow to automatically inform your team on Zoho Cliq when you receive new requests in your Freshdesk support portal. Make sure your entire team can collaborate on delivering quality service to your customers.
How it works
1. A new ticket is created in Freshdesk.
2. Zoho Flow sends a notification to your team's Zoho Cliq channel.
Get notifications on Zoho Cliq for new Freshdesk tickets
Zoho Cliq + Freshdesk
Build your own integrations between Zoho Cliq and Freshdesk
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Supported triggers and actions
Integrate Zoho Cliq and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
New channel added
Triggers when a new channel is created in your organization
Ticket note added
Triggers when a note is added to the selected ticket
Ticket created
Triggers when a new ticket is created
Contact updated
Triggers when the details of an existing contact are updated
Ticket updated
Triggers when the details of an existing ticket are updated
Contact created
Triggers when a new contact is created
All Actions - Actions are the automated tasks
Message to bot
Sends a message to the selected bot
Add bot in a channel
Adds a bot to the selected channel
Create thread
Creates a new thread using message ID
Message as bot on channel
Message as a bot on the specified channel
Post card to channel
Posts a card to the specified channel
Create channel
Creates a new channel
Message as bot to user
Posts a message as a bot to the specified user
Message in channel
Posts a message in a channel
Delete channel
Deletes the selected channel
Add user status
Adds the specified status to an existing user
Message user
Sends a message to the specified user
Pin message
Pin an existing message in a conversation using message ID
Add channel member
Adds a new channel member
Archive channel
Archives the selected channel
Post card to chat
Posts a card to the specified chat
Message as bot
Posts message as the specified bot in the selected chat or channel
Update channel
Updates the details of an existing channel
Unarchive channel
Unarchives the selected channel
Update channel member role
Updates the role of a channel member
Fetch user by name or email
Fetches an existing user by name or email address
Fetch team
Fetches the details of an existing team by name
Fetch channel
Fetches the details of an existing channel by name
Remove channel member
Removes the specified member from the selected channel
Create contact
Creates a new contact
Create ticket
Creates a new ticket
Create forum
Creates a new forum in the selected category
Create group
Creates a new group
Create company
Creates a new company
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum category
Creates a new forum category
Update contact
Updates the details of an existing contact
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch company
Fetches the details of an existing company by domain
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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Using Zoho Flow, we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more
Owain ap Rees
Sales Director, Artico
Endless integrations. End to manual work.
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