Integrate Zoho Desk with OpenAI
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Create a ticket's reply as a comment for a ticket in Zoho Desk using OpenAI
How it works
Create a ticket's reply as a comment for a ticket in Zoho Desk using OpenAI
Zoho Desk + OpenAI
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Supported triggers and actions
Integrate Zoho Desk and OpenAI using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Account created
Triggers when a new account is created in the selected portal
Ticket created or updated
Triggers when a new ticket is created or the details of an existing ticket are updated
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
Agent created
Triggers when a new agent is created in the selected portal
Article created
Triggers when a new article is created
Agent availability updated
Triggers when the availability of an agent is updated
Contact updated
Triggers when the details of a contact is updated in the selected portal
Account updated
Triggers when the details of the selected account is updated
Ticket moved
Triggers when a ticket is moved to a different team or department
Agent updated
Triggers when the details of an agent is updated in the selected portal
Ticket updated
Triggers when the details of the selected ticket is updated
Call updated
Triggers when the details of a call is updated in the selected portal
Time entry updated
Triggers when a time entry is updated in the selected task
Ticket approval added
Triggers when a new ticket approval is added
Contact created
Triggers when a new contact is created in the selected portal
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
Product created
Triggers when a new product is created
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
Task updated
Triggers when the details of a task is updated in the selected portal
Call created
Triggers when a new call is created in the selected portal
Article updated
Triggers when an existing article is updated
Ticket comment updated
Triggers when the selected ticket comment is updated
Task created
Triggers when a new task is created in the selected portal
Time entry created
Triggers when a new time entry is created in the selected task
Event created
Triggers when a new event is created in the selected portal
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
Event updated
Triggers when the details of an event is updated
Ticket created
Triggers when a new ticket is created in the selected portal
All Actions - Actions are the automated tasks
Create ticket comment
Creates a comment in the selected ticket
Create call
Creates a new call in the selected organization
Create contact comment
Creates a comment in the selected contact
Create topic
Creates a new topic
Create ticket
Creates a new ticket in the selected organization
Add ticket time entry
Adds time entry for an existing ticket
Add task time entry
Adds time entry for an existing task
Create article
Creates a new article
Add user to group
Adds the specified users to an existing group
Send email reply
Sends a reply for the specified ticket created in the email channel
Create custom module record
Creates a new custom module record
Create event
Creates a new event in the selected organization
Add tag
Adds a tag to the specified ticket
Remove tag
Removes a tag from the specified ticket
Create product
Creates a new product in the selected organization
Create contact
Creates a new contact in the selected organization
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
Create agent
Creates a new agent in the selected organization
Create topic comment
Creates a comment for the specified topic
Create task comment
Creates a new comment in the specified task
Add agent to team
Adds the specified agent to the selected team
Create task
Creates a new task in the selected department
Create contract
Creates a new contract for the selected account
Create account
Creates a new account in the selected organization
Update call timer
Updates the timer of an existing call
Update contract
Updates the details of an existing contract
Remove agent from team
Removes the specified agent from the selected team
Update task timer
Updates the timer of an existing task
Associate accounts to contact
Associates the specified account with the specified contact
Edit ticket time entry
Edits the time entry of an existing ticket
Update contact comment
Updates the specified comment in the selected contact
Update KB user status
Updates the status of an existing KB user
Update topic
Updates the details of an existing topic
Update task
Updates the details of an existing task
Move ticket
Moves the specified ticket to the selected department
Remove user from group
Removes the specified users from an existing group
Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
Update product
Updates the details of the selected product
Update ticket timer
Updates the timer of an existing ticket
Update agent availability
Updates the availability status of an existing agent
Update account
Updates the selected account
Close ticket
Closes the specified tickets
Invite contact to the help center
Invites the specified contacts to help center
Update agent
Updates the details of an existing agent
Update custom module record
Updates the details of an existing custom module record
Update contact
Updates the selected contact
Update ticket
Updates the details of an existing ticket
Update call
Updates the details of the specified call
Update ticket comment
Updates the comment for the specified ticket
Send custom channel reply
Sends reply for a ticket via the selected channel
Update article
Updates the details of an existing article
Fetch product
Fetches the details of an existing product by unique ID or name
Fetch ticket tags
Fetches ticket tags using ticket ID
Fetch event
Fetches the details of an event based on the selected field
Fetch task
Fetches the details of an existing task by ID
Fetch account
Fetches an existing account by name or ID
Fetch custom module record
Fetches the details of an existing custom module record
Fetch contact
Fetches a contact by email address, unique ID, or contact name
Fetch ticket time entry
Fetches the time entry of an existing ticket
Fetch call
Fetches the details of a call based on the selected field
Fetch agent
Fetches the details of an existing agent by ID or email
Fetch article
Fetches the details of an existing article
Fetch contract
Fetches the details of an existing contract
Fetch ticket
Fetches the details of an existing ticket
Fetch customer happiness
Fetches the happiness feedback of an existing customer
Fetch ticket thread
Fetches an existing ticket thread by unique ID
Fetch KB user
Fetches the details of an existing KB user
Trash contact
Moves selected contact to the recycle bin
Trash account
Moves selected account to the recycle bin
Trash ticket
Moves selected ticket to the recycle bin
Verify compliance with usage policies
Checks whether the content entered complies with OpenAI's usage polices
Create chat completion
Creates a model response for a given chat conversation using models such as GPT3.5 Turbo, GPT 4, and others
Create completion
Creates an OpenAI completion for the provided prompt and parameters (supports models such as "text-ada-001" and "text-curie-001")
What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
Similar apps
What is OpenAI?
OpenAI is an artificial intelligence research organization tool that provides a variety of AI-related projects and technologies, such as natural language processing, computer vision, and reinforcement learning.
Build comprehensive workflows using
Webhook triggers
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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