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Integrate Zoho Desk with Zoho Projects
Send information between Zoho Desk and Zoho Projects automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
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Submit bugs in Zoho Projects for new Zoho Desk tickets
This flow will save a lot of time for two of your busiest teams: the tech team and the support team. Every time a customer creates a ticket on Zoho Desk, Zoho Flow automatically submits an issue for it in Zoho Projects.
How it works
1. A ticket is created in Zoho Desk.
2. Zoho Flow submits an issue in Zoho Projects.
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Submit bugs in Zoho Projects for new Zoho Desk tickets
Zoho Desk + Zoho Projects
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Add new tasks to your Zoho Projects for new tickets generated in Zoho Desk
Create tasks for your tickets to guarantee timely resolution of customer queries. This flow will create a task in Zoho Projects for new tickets created in Zoho Desk.
How it works
- The flow triggers when a new ticket is created or if the details of an existing ticket are updated in Zoho Desk.
- Zoho Flow creates a new task in Zoho Projects.
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Add new tasks to your Zoho Projects for new tickets generated in Zoho Desk
Zoho Desk + Zoho Projects
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Initiate an event in Zoho Projects when a task is created in Zoho Desk
Ensure timely task completion and prevent any tasks from being overlooked. This flow will create an event in Zoho Projects when a task is created Zoho Desk.
How it works
- The flow triggers when a new task is created in the selected portal in Zoho Desk.
- Zoho Flow creates a new event in Zoho Projects.
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Initiate an event in Zoho Projects when a task is created in Zoho Desk
Zoho Desk + Zoho Projects
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Build your own integrations between Zoho Desk and Zoho Projects
Connect Zoho Desk and Zoho Projects with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Zoho Desk and Zoho Projects using the below triggers and actions
All Triggers - A trigger kickstarts the flow
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Agent availability updated
Triggers when the availability of an agent is updated
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Account updated
Triggers when the details of the selected account is updated
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Ticket moved
Triggers when a ticket is moved to a different team or department
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Call updated
Triggers when the details of a call is updated in the selected portal
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Ticket approval added
Triggers when a new ticket approval is added
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Agent created
Triggers when a new agent is created in the selected portal
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Event created
Triggers when a new event is created in the selected portal
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Contact updated
Triggers when the details of a contact is updated in the selected portal
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Event updated
Triggers when the details of an event is updated
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Ticket created or updated
Triggers when a new ticket is created or the details of an existing ticket are updated
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Account created
Triggers when a new account is created in the selected portal
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Agent updated
Triggers when the details of an agent is updated in the selected portal
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Ticket thread added
Triggers when a new ticket thread is added in the selected portal
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Article created
Triggers when a new article is created
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Article updated
Triggers when an existing article is updated
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Time entry created
Triggers when a new time entry is created in the selected task
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Contact created
Triggers when a new contact is created in the selected portal
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Task created
Triggers when a new task is created in the selected portal
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Ticket approval updated
Triggers when the details of an existing ticket approval are updated
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Task updated
Triggers when the details of a task is updated in the selected portal
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Ticket created
Triggers when a new ticket is created in the selected portal
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Time entry updated
Triggers when a time entry is updated in the selected task
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Ticket comment added
Triggers when a new ticket comment is added in the selected portal
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Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
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Product created
Triggers when a new product is created
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Call created
Triggers when a new call is created in the selected portal
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Ticket updated
Triggers when the details of the selected ticket is updated
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Ticket comment updated
Triggers when the selected ticket comment is updated
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Bug submitted
Triggers when a new bug/issue is submitted
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Milestone updated in a portal
Triggers when a milestone is updated in a portal
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Overdue task in project
Triggers when a task in the selected project becomes overdue
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Event created
Triggers when a new event is created
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Comment added
Triggers when a new comment is added to the selected task
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Task list completed
Triggers when a task list is marked as completed
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Task list created
Triggers when a new task list is created
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Bug submitted in project
Triggers when a new bug/issue is submitted in the selected project
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Task created
Triggers when a new task is created in the selected portal
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Project created
Triggers when a new project is created
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Task completed
Triggers when a task is completed in the selected portal
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Milestone completed
Triggers when a milestone is marked as completed
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Milestone updated
Triggers when a milestone is updated in a project
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Task or subtask updated
Triggers when the details of an existing task or subtask are updated in the selected portal
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Milestone created in a portal
Triggers when a new milestone is created in the selected portal
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Task created in project
Triggers when a new task is created in the selected project
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Project comment added
Triggers when a new comment is added in the selected project
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Bug updated
Triggers when the details of an existing bug/issue are updated
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Task updated in project
Triggers when the details of an existing task are updated in the selected project
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Milestone completed in a portal
Triggers when a milestone is completed in any project in the selected portal
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Milestone created
Triggers when a new milestone is created
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Project updated
Triggers when the details of an existing project are updated
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Overdue task or subtask in portal
Triggers when a task or subtask in the selected portal becomes overdue
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Bug updated in project
Triggers when the details of an existing bug/issue are updated in the selected project
All Actions - Actions are the automated tasks
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Create product
Creates a new product in the selected organization
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Remove tag
Removes a tag from the specified ticket
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Request approval for ticket
Requests an approval for an existing ticket from the specified approver
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Create task
Creates a new task in the selected department
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Create agent
Creates a new agent in the selected organization
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Create ticket comment
Creates a comment in the selected ticket
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Create call
Creates a new call in the selected organization
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Create contact
Creates a new contact in the selected organization
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Add task time entry
Adds time entry for an existing task
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Add ticket time entry
Adds time entry for an existing ticket
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Add user to group
Adds the specified users to an existing group
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Create article
Creates a new article
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Create custom module record
Creates a new custom module record
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Add tag
Adds a tag to the specified ticket
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Send email reply
Sends a reply for the specified ticket created in the email channel
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Create event
Creates a new event in the selected organization
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Add agent to team
Adds the specified agent to the selected team
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Create task comment
Creates a new comment in the specified task
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Create contract
Creates a new contract for the selected account
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Create topic comment
Creates a comment for the specified topic
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Create contact comment
Creates a comment in the selected contact
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Create account
Creates a new account in the selected organization
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Create ticket
Creates a new ticket in the selected organization
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Create topic
Creates a new topic
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Update article
Updates the details of an existing article
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Edit ticket time entry
Edits the time entry of an existing ticket
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Update contract
Updates the details of an existing contract
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Update call
Updates the details of the specified call
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Update contact
Updates the selected contact
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Update custom module record
Updates the details of an existing custom module record
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Update agent availability
Updates the availability status of an existing agent
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Move ticket
Moves the specified ticket to the selected department
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Update ticket
Updates the details of an existing ticket
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Update ticket comment
Updates the comment for the specified ticket
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Update agent
Updates the details of an existing agent
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Invite contact to the help center
Invites the specified contacts to help center
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Update product
Updates the details of the selected product
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Update topic
Updates the details of an existing topic
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Remove user from group
Removes the specified users from an existing group
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Remove agent from team
Removes the specified agent from the selected team
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Close ticket
Closes the specified tickets
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Update account
Updates the selected account
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Update ticket timer
Updates the timer of an existing ticket
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Update contact comment
Updates the specified comment in the selected contact
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Update task
Updates the details of an existing task
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Update call timer
Updates the timer of an existing call
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Update task timer
Updates the timer of an existing task
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Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
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Associate accounts to contact
Associates the specified account with the specified contact
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Update KB user status
Updates the status of an existing KB user
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Send custom channel reply
Sends reply for a ticket via the selected channel
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Fetch contract
Fetches the details of an existing contract
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Fetch ticket thread
Fetches an existing ticket thread by unique ID
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Fetch customer happiness
Fetches the happiness feedback of an existing customer
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Fetch KB user
Fetches the details of an existing KB user
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Fetch task
Fetches the details of an existing task by ID
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Fetch contact
Fetches a contact by email address, unique ID, or contact name
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Fetch custom module record
Fetches the details of an existing custom module record
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Fetch call
Fetches the details of a call based on the selected field
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Fetch ticket time entry
Fetches the time entry of an existing ticket
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Fetch article
Fetches the details of an existing article
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Fetch agent
Fetches the details of an existing agent by ID or email
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Fetch ticket
Fetches the details of an existing ticket
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Fetch product
Fetches the details of an existing product by unique ID or name
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Fetch event
Fetches the details of an event based on the selected field
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Fetch ticket tags
Fetches ticket tags using ticket ID
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Fetch account
Fetches an existing account by name or ID
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Trash contact
Moves selected contact to the recycle bin
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Trash ticket
Moves selected ticket to the recycle bin
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Trash account
Moves selected account to the recycle bin
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Add comment to bug
Adds a new comment to the selected bug
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Submit bug
Submits a new bug/issue
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Create subtask
Creates a new subtask in the selected task
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Create task
Creates a new task
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Add existing client company to a project
Adds an existing client company to a project
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Add client to project
Adds a client to the selected project
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Add client company
Creates a new client company
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Create milestone
Creates a new milestone
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Create comment in project
Creates a new comment in the selected project
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Add user to project
Adds a user to the selected project
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Create time log for task
Creates a time log for the selected task
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Create general time log
Creates a general time log for the selected project
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Create event
Creates a new event
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Create task list
Creates a new task list
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Add comment
Adds a comment to the selected task
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Add followers to task
Adds the specified users as followers to an existing task
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Create project
Creates a new project
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Create issue time log
Creates a time log for the selected issue
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Associate project with a team
Associates a project with the selected team
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Update general time log
Updates the details of an existing general time log
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Approve task timelog
Approves a task timelog
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Update client company
Updates the details of an existing client company
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Update issue time log
Updates the details of an existing issue time log
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Update task list
Updates the details of a task list using its ID
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Approve timelog
Approves a general timelog
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Update project
Updates the details of an existing project
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Complete milestone
Completes an existing milestone
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Update bug
Updates the details of an existing bug/issue
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Update task or subtask
Updates the details of an existing task or subtask for the specified ID
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Update task time log
Updates the details of an existing task time log
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Fetch milestone
Fetch the details of an existing milestone by search term
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Fetch user
Fetches the details of an existing user by email address or user ID
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Fetch project - By search term
Fetches the details of an existing project by search term
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Fetch task list
Fetches the details of an existing task list by name
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Fetch milestone by ID
Fetches the details of an existing milestone by ID
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Fetch task status
Fetches the status of an existing task by task name
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Fetch task in project
Fetches the details of an existing task by ID, name, owner, or status in the selected project
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Fetch project - By ID
Fetches the details of an existing project by ID
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Fetch task
Fetches the details of an existing task by name
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Fetch clients in a project
Fetches the clients associated with the selected project
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Fetch time log
Fetches the details of an existing time log by bill status and owner
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Fetch project status
Fetches the status of a project by name
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Fetch bug in project
Fetches the details of an existing bug/task in the selected project
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Fetch CRM deals
Fetch the CRM deals associated with the selected project
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Fetch tag
Fetches the specified tag using name
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Fetch user in portal
Fetches the details of a user in the selected portal using email address
What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
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What is Zoho Projects?
Zoho Projects is online project management software that helps you efficiently collaborate with your teams. You can create projects and tasks, set milestones, file issues, and keep track of everything from one place.
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Build comprehensive workflows using
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Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Write simple scripting functions to format data, call web APIs, send emails, and more.
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