

Integrate Zoho FSM with ServiceNow
Send information between Zoho FSM and ServiceNow automatically, without writing any code, using Zoho Flow.

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Supported triggers and actions
Integrate Zoho FSM and ServiceNow using the below triggers and actions
All Triggers - A trigger kickstarts the flow

New module entry
Triggers when a new module entry is added

Updated module entry
Triggers when the details of an existing module entry is updated

Record created
Triggers when an incident record is created

Record updated
Triggers when the details of an existing record are updated
All Actions - Actions are the automated tasks

Create module entry
Creates a new entry in the selected module

Update module entry
Updates the details of an existing record by entry ID

Fetch module entry
Fetches the details of an existing record by entry ID

Create record
Creates an incident record

Update record
Updates an existing incident record

Fetch user
Fetches the details of an existing user

Fetch record
Fetches an incident record by ID
What is Zoho FSM?
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What is ServiceNow?
ServiceNow is an IT service management platform. You can manage your problems and releases, generate customized reports, and use machine learning to route, categorize, and prioritize issues.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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