Integrate Freshdesk with Redbooth
Send information between Freshdesk and Redbooth automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create action items in your Redbooth for newly generated tickets in Freshdesk
Ensure all customer concerns are promptly addressed by creating tasks for each ticket. This flow will generate a task within your Redbooth for fresh tickets initiated in Freshdesk.
How it works
- The flow triggers when a new ticket is created in Freshdesk.
- Zoho Flow creates a new task in Redbooth.
Create action items in your Redbooth for newly generated tickets in Freshdesk
Freshdesk + Redbooth
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Supported triggers and actions
Integrate Freshdesk and Redbooth using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket note added
Triggers when a note is added to the selected ticket
Contact updated
Triggers when the details of an existing contact are updated
Contact created
Triggers when a new contact is created
Ticket created
Triggers when a new ticket is created
New workspace
Triggers when a new workspace is created in the selected organization
New task
Triggers when a new task is created
New task list
Triggers when a new task list is created
New notification
Triggers when you have a new notification
New organization
Triggers when a new organization is created
All Actions - Actions are the automated tasks
Create forum
Creates a new forum in the selected category
Create company
Creates a new company
Create group
Creates a new group
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum category
Creates a new forum category
Create contact
Creates a new contact
Create ticket
Creates a new ticket
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company
Fetches the details of an existing company by domain
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch group by ID
Fetches the details of an existing group by ID
Create organization
Creates a new organization
Create task
Creates a new task
Add comment
Adds a new comment
Create workspace
Creates a new workspace in the selected organization
Create task list
Creates a new task list
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Redbooth?
Redbooth is online project management software. You can sort tasks, delegate responsibilities, and visualize project timelines with Gantt charts.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >It is amazing what processes can be automated with Zoho Flow. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more
Owain ap Rees
Sales Director, Artico
Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.
Julien Granjean
CEO, iDAYit
