Integrate Jira Service Management with Aircall
Send information between Jira Service Management and Aircall automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Jira Service Management and Aircall using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Customer request created
Triggers when a new customer request is created
Assigned call
Triggers when a call is assigned to someone
New missed call
Triggers when there is a new missed call
New inbound call
Triggers when there is a new inbound call
Tagged call
Triggers when a call is tagged
New contact
Triggers when a new contact is created
New outbound call
Triggers when there is a new outbound call
Commented call
Triggers when a call is commented on by someone
Updated contact
Triggers when a contact is updated
Call ended
Triggers when a call ends
New voicemail
Triggers when there is a new voicemail
All Actions - Actions are the automated tasks
Create customer
Creates a new customer
Create customer request
Creates a new customer request
Create comment
Creates a new comment
Fetch customer request
Fetches the details of an existing customer request
Create contact
Creates a new contact
Create tag
Creates a new tag
Update contact's email address
Updates the email details of an existing contact using its entry ID
Update contact's phone number
Updates the phone number of an existing contact using its entry ID
Update contact
Updates the details of an existing contact
Fetch contact
Fetches the details of an existing contact by ID, phone number, or email address
What is Jira Service Management?
The Jira Service Desk is a reliable help desk software solution from Atlassian. It lets you easily receive, track, manage, and resolve requests from your team’s customers. Customers can send requests by email, a customizable help center, and an embeddable widget.
Similar apps
What is Aircall?
Aircall provides a virtual call center that lets you decide when individual numbers can receive calls, use collaboration features to manage calls with a team, assign and comment on calls, and more.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Endless integrations. End to manual work.
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