Integrate SmartSuite with Groove
Send information between SmartSuite and Groove automatically, without writing any code, using Zoho Flow.
Build your own integrations between SmartSuite and Groove
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Supported triggers and actions
Integrate SmartSuite and Groove using the below triggers and actions
All Triggers - A trigger kickstarts the flow
App created
Triggers when a new app is created
Comment created
Triggers when a new comment is created
Solution created
Triggers when a new solution is created
Record created
Triggers when a new record is created in an application
Record updated
Triggers when the details of an existing record is updated in an application
Ticket assigned
Triggers when a ticket is assigned
Ticket closed
Triggers when a ticket is closed
Ticket deleted
Triggers when a ticket is deleted from trash
Ticket opened
Triggers when a ticket is opened
Ticket priority changed
Triggers when a ticket's priority is changed
Customer replied
Triggers when a customer replies to a ticket
Ticket tagged
Triggers when a ticket is tagged
Ticket created
Triggers when a new ticket is created
Agent replied
Triggers when an agent replies to a ticket
Note added
Triggers when a note is added to a ticket
Customer added
Triggers when a customer is added
All Actions - Actions are the automated tasks
Create app
Creates a new app
Create comment
Creates a new comment
Create solution
Creates a new solution
Create record
Creates a new record in an app
Update record
Updates the details of an existing record
Fetch solution
Fetches the details of an existing solution using ID
Fetch App
Fetches the details of an existing app using ID
Fetch comment
Fetches the details of an existing comment using ID
Fetch record
Fetches the details of an existing record using ID
Add note
Adds a private note to an existing ticket
Create new ticket
Starts a new ticket for your customer
Change ticket state
Changes the state of a ticket
Close ticket
Changes the state of a ticket to Closed
Assign agent to ticket
Assigns an agent to a ticket
Reopen ticket
Changes the state of a ticket to Opened
Find customer
Fetches customer profile details using email address
What is Groove?
GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.
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CEO, OpIndia
Endless integrations. End to manual work.
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