Integrate Twist with CloudTalk
Send information between Twist and CloudTalk automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Twist and CloudTalk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Thread added to channel
Triggers when a new thread is added to a channel
Message added
Triggers when a new message is added anywhere inside a conversation
Comment added
Triggers when a new comment is added in a thread
Agent created
Triggers when a new agent is created
Call created
Triggers when a new call of the selected type is created
Contact created
Triggers when a new contact is created
All Actions - Actions are the automated tasks
Post thread
Posts a thread to the selected channel
Post message
Posts a message to the selected conversation
Post comment
Posts a comment to the selected thread
Create channel
creates a new channel
Update channel
Updates the details of an existing channel
Fetch channel
Fetches the details of an existing channel by ID
Add activity
Adds an activity to an existing contact
Create agent
Creates a new agent
Create contact
Creates a new contact
Add note
Adds a note to an existing contact
Send SMS
Sends an SMS message
Update agent
Updates the details of an existing agent
Update contact
Updates the details of an existing contact
Fetch contact
Fetches the details of an existing contact using ID or keyword
What is Twist?
Twist is a team communication platform that provides teams a centralized place to grow their knowledge base and helps with organized, on-topic conversations that are accessible to everyone.
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What is CloudTalk?
CloudTalk is an intuitive cloud-based call center software solution for sales and support teams of all sizes. It also lets you integrate your phone system with the most popular CRM, ecommerce, and helpdesk systems.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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Using Zoho Flow, we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more
Owain ap Rees
Sales Director, Artico
Endless integrations. End to manual work.
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