Integrate Zendesk with Favro

Send information between Zendesk and Favro automatically, without writing any code, using Zoho Flow.

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Create action items in your Favro for newly generated tickets in Zendesk

Efficiently address customer concerns by promptly creating tasks. This flow will add new tasks to your Favro for new tickets generated in Zendesk.

How it works
  1. The flow triggers when a new ticket is created in Zendesk.
  2. Zoho Flow creates a new task in a card in Favro.
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Create action items in your Favro for newly generated tickets in Zendesk

Zendesk + Favro

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Supported triggers and actions

Integrate Zendesk and Favro using the below triggers and actions

All Triggers - A trigger kickstarts the flow

User created

Triggers when a new user is created

Ticket created

Triggers when a new ticket is created

Ticket updated

Triggers when the details of a ticket is updated

Organization created

Triggers when a new organization is created

Card updated

Triggers when any field (except comments) of a card is changed

Task created

Triggers when a new task is created in a card

Card created

Triggers when a card is created

Card committed

Triggers when a card is committed to another widget

Card moved

Triggers when a card is moved on a widget

All Actions - Actions are the automated tasks

Create Organization

Creates a new organization

Add Tag

Adds tag to the selected ticket

Create Ticket

 Creates a new ticket

Create User

Creates a new user

Create Request

Creates a new ticket in a verified end user's account

Update User Details

Updates an existing user's details

Update Ticket

Updates an existing ticket status or adds comments

Add Comment

Adds comment to the selected ticket

Update Organization

Updates an existing organization

Fetch Ticket

Fetches a ticket by ID

Fetch Organization

Fetches the details of an existing organization

Fetch User

Fetches the details of an existing user by ID

Create task

Creates a new task in a card

Create task list

Create a new task list in card

Create card

Creates a new card

What is Zendesk?

Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.

What is Favro?

Favro is a planning and collaboration app for organizational flow. It provides multiple views on planning with Kanban flows, spreadsheet-style, work scheduled on a timeline and more.

Project Management

Build comprehensive workflows using

Webhook triggers

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Technical Engineer, Master Liveaboards

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