Integrate Zoho Billing with Freshdesk
Send information between Zoho Billing and Freshdesk automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Zoho Billing and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Estimate created
Triggers when a new estimate is created
Estimate updated
Triggers when the details of an existing estimate are updated
Subscription marked as unpaid
Triggers when a subscription is marked as unpaid
Product created
Triggers when a new product is created
Invoice updated
Triggers when any detail of an existing invoice is updated
Payment refunded
Triggers when a payment is refunded to a customer
Subscription updated
Triggers when the details of an existing subscription are updated
Card added
Triggers when a new card is added
Subscription activated
Triggers when a new subscription is activated
Subscription paused
Triggers when a subscription is paused
Payment method updated
Triggers when the details of an existing payment method are updated
Subscription reactivated
Triggers when a subscription is reactivated
Payment successful
Triggers when a payment is processed successfully
Subscription resumed
Triggers when a subscription is resumed
Subscription deleted
Triggers when a subscription is deleted
Subscription billing date updated
Triggers when the billing date of a subscription is updated
Subscription expiry date updated
Triggers when the expiry date of a subscription is updated
Subscription created
Triggers when a new subscription is created
Payment failed
Triggers when there is an error in processing a payment
Subscription canceled
Triggers when a subscription is canceled
Subscription to be renewed
Triggers 5 days before a subscription is to be renewed
Payment method removed
Triggers when an existing payment method is removed
Subscription expired
Triggers when a subscription expires
Subscription upgraded
Triggers when an existing subscription is upgraded
Invoice created
Triggers when a new invoice is created
Payment method added
Triggers when a new payment method is added
Subscription renewed
Triggers when a subscription is renewed
Subscription downgraded
Triggers when a subscription is downgraded
Contact created
Triggers when a new contact is created
Ticket note added
Triggers when a note is added to the selected ticket
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket created
Triggers when a new ticket is created
Contact updated
Triggers when the details of an existing contact are updated
All Actions - Actions are the automated tasks
Create customer
Creates a new customer
Send customer statement
Sends an existing customer statement to the specified email addresses
Create coupon
Creates a new coupon
Send estimate
Sends an existing estimate to the specified recipients
Record customer payment
Records a payment for an existing customer invoice
Update estimate status
Updates the status of an existing estimate
Create subscription estimate
Creates a new subscription estimate
Update next billing date
Updates the next billing date of an existing subscription
Enable portal access
Enables portal access for the specified customer
Create item
Creates a new item
Associate coupon
Associates a coupon with the selected subscription
Request payment method
Sends an email to the specified customer requesting payment details for subscription payment
Create estimate
Creates a new estimate
Cancel subscription
Cancels the specified subscription
Create subscription
Creates a new subscription
Create invoice
Creates a new invoice
Update coupon status
Updates the status of the specified coupon
Update coupon
Updates the details of an existing coupon
Update customer
Updates the details of an existing customer
Update item
Updates the details of an existing item
Update subscription
Updates the details of an existing subscription
Update estimate
Updates the details of an existing estimate
Fetch plan
Fetches the details of an existing plan by code or name
Fetch invoice by ID
Fetches the details of an existing invoice by ID
Resume subscription
Resumes the specified subscription
Fetch subscription
Fetches the details of an existing subscription
Fetch addon
Fetches the details of an existing addon by code or name
Fetch estimate
Fetches the details of an existing estimate by ID or estimate number or reference number
Fetch customer
Fetches the details of an existing customer
Fetch scheduled changes
Fetches the scheduled changes of an existing subscription
Fetch item
Fetches the details of an existing item by ID or name or SKU
Fetch invoice by number
Fetches the details of an existing invoice by number
Pause subscription
Pauses the specified subscription
Extend subscription
Extends the specified subscription
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Create company
Creates a new company
Create group
Creates a new group
Create forum category
Creates a new forum category
Create ticket
Creates a new ticket
Create contact
Creates a new contact
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch company
Fetches the details of an existing company by domain
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
What is Zoho Billing?
Zoho Billing helps businesses automate recurring billing and manage subscriptions. Handle customer lifecycles from sign-ups to payments, run promotional campaigns, tackle churn, and more.
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What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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Owain ap Rees
Sales Director, Artico
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