Integrate Zoho Desk with Podio

Send information between Zoho Desk and Podio automatically, without writing any code, using Zoho Flow.

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Create a task in Podio for new tickets created in Zoho Desk

Ensure all customer concerns are promptly addressed by creating tasks for each ticket. This flow will create a task in Podio for new tickets created in Zoho Desk.

How it works
  1. The flow triggers when a new ticket is created or if the details of an existing ticket are updated in Zoho Desk.
  2. Zoho Flow creates a new task in Podio.
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Create a task in Podio for new tickets created in Zoho Desk

Zoho Desk + Podio

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Supported triggers and actions

Integrate Zoho Desk and Podio using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Agent created

Triggers when a new agent is created in the selected portal

Agent updated

Triggers when the details of an agent is updated in the selected portal

Agent availability updated

Triggers when the availability of an agent is updated

Ticket comment added

Triggers when a new ticket comment is added in the selected portal

Time entry updated

Triggers when a time entry is updated in the selected task

Account updated

Triggers when the details of the selected account is updated

Contact created

Triggers when a new contact is created in the selected portal

Ticket approval added

Triggers when a new ticket approval is added

Ticket updated

Triggers when the details of the selected ticket are updated

Ticket status updated

Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.

Call updated

Triggers when the details of a call is updated in the selected portal

Task created

Triggers when a new task is created in the selected portal

Task updated

Triggers when the details of a task is updated in the selected portal

Call created

Triggers when a new call is created in the selected portal

Ticket approval updated

Triggers when the details of an existing ticket approval are updated

Article updated

Triggers when an existing article is updated

Ticket thread added

Triggers when a new ticket thread is added in the selected portal

Time entry created

Triggers when a new time entry is created in the selected task

Product created

Triggers when a new product is created

Event updated

Triggers when the details of an event is updated

Ticket comment updated

Triggers when the selected ticket comment is updated

Ticket created

Triggers when a new ticket is created in the selected portal

Article created

Triggers when a new article is created

Account created

Triggers when a new account is created in the selected portal

Contact updated

Triggers when the details of a contact is updated in the selected portal

Ticket moved

Triggers when a ticket is moved to a different team or department

Ticket created or updated

Triggers when a new ticket is created or the details of an existing ticket are updated

Event created

Triggers when a new event is created in the selected portal

New Task

Triggers when a new task is created in the selected workspace

New Workspace

Triggers when a new workspace is created

New Organization

Triggers when a new organization is created

New Application

Triggers when a new app is created in the selected workspace

Update Item

Triggers when an existing item is updated

New Item

Triggers when a new item is created

All Actions - Actions are the automated tasks

Create contact

Creates a new contact in the selected organization

Create task

Creates a new task in the selected department

Add task time entry

Adds time entry for an existing task

Create account

Creates a new account in the selected organization

Create contract

Creates a new contract for the selected account

Create ticket comment

Creates a comment in the selected ticket

Create contact comment

Creates a comment in the selected contact

Create task comment

Creates a new comment in the specified task

Add ticket time entry

Adds time entry for an existing ticket

Send email reply

Sends a reply for the specified ticket created in the email channel

Create custom module record

Creates a new custom module record

Create ticket

Creates a new ticket in the selected organization

Create topic comment

Creates a comment for the specified topic

Create topic

Creates a new topic

Create event

Creates a new event in the selected organization

Create article

Creates a new article

Request approval for ticket

Requests an approval for an existing ticket from the specified approver

Add user to group

Adds the specified users to an existing group

Create agent

Creates a new agent in the selected organization

Add tag

Adds a tag to the specified ticket

Create call

Creates a new call in the selected organization

Create product

Creates a new product in the selected organization

Remove tag

Removes a tag from the specified ticket

Mark or Unmark ticket as spam

Marks or unmarks the specified ticket as spam

Associate accounts to contact

Associates the specified account with the specified contact

Update KB user status

Updates the status of an existing KB user

Update contact comment

Updates the specified comment in the selected contact

Update agent availability

Updates the availability status of an existing agent

Update call timer

Updates the timer of an existing call

Update task timer

Updates the timer of an existing task

Update article

Updates the details of an existing article

Update agent

Updates the details of an existing agent

Update ticket

Updates the details of an existing ticket

Update contact

Updates the selected contact

Update ticket comment

Updates the comment for the specified ticket

Update call

Updates the details of the specified call

Update product

Updates the details of the selected product

Update account

Updates the selected account

Move ticket

Moves the specified ticket to the selected department

Update contract

Updates the details of an existing contract

Update ticket timer

Updates the timer of an existing ticket

Send custom channel reply

Sends reply for a ticket via the selected channel

Update topic

Updates the details of an existing topic

Remove user from group

Removes the specified users from an existing group

Edit ticket time entry

Edits the time entry of an existing ticket

Update task

Updates the details of an existing task

Invite contact to the help center

Invites the specified contacts to help center

Close ticket

Closes the specified tickets

Update custom module record

Updates the details of an existing custom module record

Fetch account

Fetches an existing account by name or ID

Fetch product

Fetches the details of an existing product by unique ID or name

Fetch contract

Fetches the details of an existing contract

Fetch ticket thread

Fetches an existing ticket thread by unique ID

Fetch KB user

Fetches the details of an existing KB user

Fetch ticket time entry

Fetches the time entry of an existing ticket

Fetch article

Fetches the details of an existing article

Fetch ticket

Fetches the details of an existing ticket

Fetch custom module record

Fetches the details of an existing custom module record

Fetch contact

Fetches a contact by email address, unique ID, or contact name

Fetch customer happiness

Fetches the happiness feedback of an existing customer

Fetch agent

Fetches the details of an existing agent by ID or email

Fetch call

Fetches the details of a call based on the selected field

Fetch event

Fetches the details of an event based on the selected field

Fetch ticket tags

Fetches ticket tags using ticket ID

Fetch task

Fetches the details of an existing task by ID

Trash ticket

Moves selected ticket to the recycle bin

Trash account

Moves selected account to the recycle bin

Trash contact

Moves selected contact to the recycle bin

Create Task

Creates a new task

Create Status

Creates a new status in the selected workspace

What is Zoho Desk?

Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.

What is Podio?

Podio is a teamwork platform that helps you manage projects and teams. You can create tasks, share files, customize calendars, and collaborate with social activity streams.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

Learn more >

Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

It is amazing what processes can be automated with Zoho Flow. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more

Owain ap Rees

Sales Director, Artico

Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more

Louis Castellano

CEO, Lakeside CNC Group

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more

Toto

Technical Engineer, Master Liveaboards

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