Integrate Chatra with Freshservice
Send information between Chatra and Freshservice automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Chatra and Freshservice using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Conversation ended
Triggers when a conversation is ended
Conversation started
Triggers when a new conversation is started by a visitor or an agent
Message sent in conversation
Triggers when a new message is sent in a conversation by a visitor or an agent
Updated problem
Triggers when any detail of a problem is updated
Asset updated
Triggers when the details of an asset is updated
Updated ticket
Triggers when any detail of a ticket is updated
Change created
Triggers when a new change is created
Problem created
Triggers when a new problem is created
Release created
Triggers when a new release is created
Updated release
Triggers when any detail of a release is updated
Change updated
Triggers when any detail of a change is updated
Asset created
Triggers when a new asset is created
Ticket created
Triggers when a new ticket is created
All Actions - Actions are the automated tasks
Send message on behalf of agent or group
Sends a message on behalf of an agent or a group
Send message
Sends a message on behalf of a random agent
Fetch visitor
Fetches the details of a visitor
Add device to software
Adds a new device to the specified software
Create ticket
Creates a new ticket
Create asset
Creates a new asset
Create reply conversation
Creates a new reply conversation for the ticket
Create problem
Creates a new problem
Create requester
Creates a new requester
Create change
Creates a new change
Create ticket note
Creates a new ticket note
Create release
Creates a new release
Create contract
Creates a new contract
Create department
Creates a new department
Update ticket
Updates the details of an existing ticket
Update asset
Updates the details of an existing asset
Update problem
Updates the details of an existing problem
Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
Fetch requester
Fetches the details of an existing requester by email or ID
Fetch department
Fetches the details of an existing department by its name or ID
Fetch agent
Fetches the details of an existing agent by email or ID
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch asset
Fetches the details of an existing asset by either its name or ID
What is Chatra?
Chatra is a live-chat, email and social messaging platform that lets you add live chat to your website and talk with your website visitors in real-time, get website insights and more.
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What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time. Learn more
Siddharth Ahuja
CEO, Fabricroot
Endless integrations. End to manual work.
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