Integrate Deskpro with Insightful
Send information between Deskpro and Insightful automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create a task in Insightful for new tickets created in Deskpro
Promptly address your customers' issues by creating tasks whenever a new ticket arises. This flow will create a task in your Insightful for newly generated tickets in Deskpro.
How it works
- The flow triggers when a new ticket is created in Deskpro.
- Zoho Flow creates a new task in Insightful.
Create a task in Insightful for new tickets created in Deskpro
Deskpro + Insightful
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Supported triggers and actions
Integrate Deskpro and Insightful using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Organization created
Triggers when a new organization is created
Ticket response received
Triggers when a new response is received for a ticket
Ticket created
Triggers when a new ticket is created
Person added
Triggers when a new person is added
Ticket updated
Triggers when any detail of a ticket is updated
Employee created
Triggers when a new employee is created
Project created
Triggers when a new project is created
Task created
Triggers when a new task is created
Team created
Triggers when a new team is created
All Actions - Actions are the automated tasks
Add person
Adds a new person
Create ticket
Creates a new ticket
Add note to ticket
Adds a note or message to the selected ticket
Create organization
Creates a new organization
Update ticket
Updates the details of an existing ticket
Fetch organization
Fetches the details of an existing organization
Fetch person or agent
Fetches the details of a person or agent by their email address or ID
Fetch ticket
Fetches the details of an existing ticket by its ID
Create team
Creates a new team
Create employee
Creates a new employee
Create project
Creates a new project
Create task
Creates a new task
Update task
Updates the details of an existing task
Update team
Updates the details of an existing team
Deactivate employee
Deactivates an existing employee
Update project
Updates the details of an existing project
Update employee
Updates the details of an existing employee
Fetch project
Fetches the details of an existing project using ID
Fetch employee
Fetches the details of an existing employee using ID
Fetch task
Fetches the details of an existing task using ID
Fetch team
Fetches the details of an existing team using ID
What is Deskpro?
Deskpro is a helpdesk software with mult-channel support. You can manage your entire user base, collaborate with your teams using instant messaging and notes, and also monitor ticket statistics, agent activities and more.
Similar apps
What is Insightful?
Insightful is a workforce analytics platform that helps you track employee activity, time, and productivity to build a more efficient and focused workplace.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Using Zoho Flow, we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more
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Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business. Learn more
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Technical Engineer, Master Liveaboards
