![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Integrate Freshdesk with Apptio Targetprocess
Send information between Freshdesk and Apptio Targetprocess automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Create a task in Apptio Targetprocess for new tickets created in Freshdesk
Create tasks for your tickets to guarantee timely resolution of customer queries. This flow will create a task in Apptio Targetprocess for new tickets created in Freshdesk.
How it works
- The flow triggers when a new ticket is created in Freshdesk.
- Zoho Flow creates a new task in Apptio Targetprocess.
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Create a task in Apptio Targetprocess for new tickets created in Freshdesk
Freshdesk + Apptio Targetprocess
![](https://www.zohoflow.com/sites/zweb/images/flow/app/create.png)
Build your own integrations between Freshdesk and Apptio Targetprocess
Connect Freshdesk and Apptio Targetprocess with over 750+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Freshdesk and Apptio Targetprocess using the below triggers and actions
All Triggers - A trigger kickstarts the flow
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket created
Triggers when a new ticket is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket updated
Triggers when the details of an existing ticket are updated
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Contact updated
Triggers when the details of an existing contact are updated
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket note added
Triggers when a note is added to the selected ticket
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Contact created
Triggers when a new contact is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New request
Triggers when a new request is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New task
Triggers when a new task is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New bug
Triggers when a new bug is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New feature
Triggers when new feature is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New team iteration
Triggers when a new team iteration is added
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New iteration
Triggers when a new iteration is added
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New release
Triggers when a new release is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New build
Triggers when a new build is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New comment
Triggers when a new comment is added
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New project
Triggers when a new project is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New time record
Triggers when a new time record is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New user story
Triggers when a new user story is created
All Actions - Actions are the automated tasks
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Create group
Creates a new group
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Create ticket
Creates a new ticket
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Create company
Creates a new company
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Create forum category
Creates a new forum category
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Create forum
Creates a new forum in the selected category
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Create contact
Creates a new contact
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Add notes to ticket
Adds private or public notes to the selected ticket
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Update contact
Updates the details of an existing contact
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Update company
Updates the details of an existing company
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Update ticket
Updates the details of an existing ticket
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch agent by ID
Fetches the details of an existing agent by ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket by ID
Fetches the details of an existing ticket by ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch company
Fetches the details of an existing company by domain
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch company by ID
Fetches the details of an existing company by ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch contact by ID
Fetches the details of an existing contact by ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch group by ID
Fetches the details of an existing group by ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket priority
Fetches the priority details of a specific ticket by label
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket status
Fetches the status of a specific ticket by label
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Add comment
Adds a new comment to an existing entity
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Create user story
Creates a new user story
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Create time record
Creates a new time record
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Add requester to request
Creates a new requester and adds them to an existing request
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Create build
Creates a new build
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Create task
Creates a new task
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Create request
Creates a new request
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Create bug
Creates a new bug
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Create feature
Creates a new feature
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Apptio Targetprocess?
Targetprocess is a project management tool that lets you track activities, share boards, and build custom reports.
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