Integrate Freshservice with ProdPad
Send information between Freshservice and ProdPad automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshservice and ProdPad using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Updated problem
Triggers when any detail of a problem is updated
Asset updated
Triggers when the details of an asset is updated
Updated ticket
Triggers when any detail of a ticket is updated
Change created
Triggers when a new change is created
Problem created
Triggers when a new problem is created
Release created
Triggers when a new release is created
Updated release
Triggers when any detail of a release is updated
Change updated
Triggers when any detail of a change is updated
Asset created
Triggers when a new asset is created
Ticket created
Triggers when a new ticket is created
Feedback added
Triggers when a new feedback record is added
Idea pushed
Triggers when an existing idea is pushed to development
User story created
Triggers when a new user story is created
Idea added
Triggers when a new idea is added
User story pushed
Triggers when an existing user story is pushed to development
All Actions - Actions are the automated tasks
Add device to software
Adds a new device to the specified software
Create ticket
Creates a new ticket
Create asset
Creates a new asset
Create reply conversation
Creates a new reply conversation for the ticket
Create problem
Creates a new problem
Create requester
Creates a new requester
Create change
Creates a new change
Create ticket note
Creates a new ticket note
Create release
Creates a new release
Create contract
Creates a new contract
Create department
Creates a new department
Update ticket
Updates the details of an existing ticket
Update asset
Updates the details of an existing asset
Update problem
Updates the details of an existing problem
Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
Fetch requester
Fetches the details of an existing requester by email or ID
Fetch department
Fetches the details of an existing department by its name or ID
Fetch agent
Fetches the details of an existing agent by email or ID
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch asset
Fetches the details of an existing asset by either its name or ID
Add idea
Adds a new idea
Add feedback
Adds a new feedback record
Fetch product
Fetches the details of an existing product by name
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
What is ProdPad?
Prodpad is product management software that lets you create user personas, prioritize product ideas, and work on product strategy with roadmaps.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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Using Zoho Flow, we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more
Owain ap Rees
Sales Director, Artico
Endless integrations. End to manual work.
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