Integrate Groove with Delighted
Send information between Groove and Delighted automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Groove and Delighted using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket created
Triggers when a new ticket is created
Agent replied
Triggers when an agent replies to a ticket
Note added
Triggers when a note is added to a ticket
Ticket tagged
Triggers when a ticket is tagged
Ticket closed
Triggers when a ticket is closed
Ticket opened
Triggers when a ticket is opened
Customer added
Triggers when a customer is added
Customer replied
Triggers when a customer replies to a ticket
Ticket assigned
Triggers when a ticket is assigned
Ticket deleted
Triggers when a ticket is deleted from trash
Ticket priority changed
Triggers when a ticket's priority is changed
Survey response received
Triggers when a new response is received in a project
Survey response created or updated
Triggers when a new survey response is created or updated
Survey response updated
Triggers when an existing survey response is updated in a project
Person unsubscribed
Triggers when a person has unsubscribed from surveys
All Actions - Actions are the automated tasks
Create new ticket
Starts a new ticket for your customer
Add note
Adds a private note to an existing ticket
Reopen ticket
Changes the state of a ticket to Opened
Change ticket state
Changes the state of a ticket
Assign agent to ticket
Assigns an agent to a ticket
Close ticket
Changes the state of a ticket to Closed
Find customer
Fetches customer profile details using email address
Add survey response
Creates a response for an existing survey
Send SMS survey
Send SMS platform survey
Create or updated person
Creates a new person. Updates the details if it already exists.
Send survey by email
Sends a survey by email
Unsubscribe person
Adds a person to your unsubscribe list
What is Groove?
GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.
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What is Delighted?
Delighted is a self-serve experience management application that provides tools to easily collect and analyze customer or employee feedback.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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CEO, Lakeside CNC Group
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