

Integrate ServiceDesk Plus Cloud with Office 365
Send information between ServiceDesk Plus Cloud and Office 365 automatically, without writing any code, using Zoho Flow.

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Supported triggers and actions
Integrate ServiceDesk Plus Cloud and Office 365 using the below triggers and actions
All Triggers - A trigger kickstarts the flow

Task created
Triggers when a new task is created

Request created
Triggers when a new request is created

Note created
Triggers when a new note is created

Request updated
Triggers when the details of an existing request are updated

Task updated
Triggers when the details of an existing task are updated

Requester created
Triggers when a new requester is created

Change status updated
Triggers when the status of an existing change is updated

Request approved
Triggers when an existing request is approved

Problem created
Triggers when a new problem is created in a template

Asset created
Triggers when a new asset is created

Change updated
Triggers when a change is updated

Change created
Triggers when a new change is created

Request updated in template
Triggers when an existing request is updated in the selected template

Request created in template
Triggers when a new request is created in the selected template

Task closed
Triggers when a task is closed

Event updated
Triggers when any detail of an existing event is updated

Contact added
Triggers when a new contact is added

Calendar added
Triggers when a new calendar is added

Email received
Triggers when a new email is received

Event added
Triggers when a new event is added in the selected calendar
All Actions - Actions are the automated tasks

Associate request with problem
Associates a request with a specific problem

Add solution
Adds a new solution

Create request note
Creates a note for the selected request

Create requester
Creates a new requester

Create change
Creates a new change

Create problem
Creates a new problem

Create request
Creates a new request

Update requester
Updates the details of an existing requester based on ID

Update change
Updates the details of an existing change

Update problem
Updates the details of an existing problem

Update request
Updates the details of an existing request

Fetch solution topic
Fetches a solution topic by its name

Fetch problem attribute ID
Fetches the selected problem's attribute ID by name

Find a request attribute
Fetches a request attribute by its name

Fetch request - By ID
Fetches the details of an existing request by ID

Fetch requester
Fetches the details of an existing requester by email address

Fetch change attribute
Fetches the details of an existing change attribute by name

Fetch problem
Fetches the details of an existing problem by ID

Fetch change UDF attributes
Fetches a change's UDF attributes by name

Fetch request UDF attributes
Fetches a request UDF attribute by its name

Create contact
Creates a new contact

Send email
Creates and sends an email to a recipient

Add user
Adds a new account user

Create event
Creates a new event in the selected calendar

Update event
Updates the details of an existing event by ID

Update user
Updates the details of a user by ID

Update contact
Updates the details of an existing contact by ID

Fetch event
Fetches the details of an existing event by title or ID

Fetch user
Fetches the details of a user by display name

Invite user
Invites the specified user to your group

Find contact folder
Finds a contact folder using name

Fetch contact
Fetches the details of an existing contact by name
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
What is Office 365?
Office 365 is a suite of cloud apps by Microsoft. You can manage all your services from one place, collaborate with colleagues, and access data across devices.
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