Integrate ServiceDesk Plus Cloud with Office 365
Send information between ServiceDesk Plus Cloud and Office 365 automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate ServiceDesk Plus Cloud and Office 365 using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Task created
Triggers when a new task is created
Request created
Triggers when a new request is created
Note created
Triggers when a new note is created
Request updated
Triggers when the details of an existing request are updated
Task updated
Triggers when the details of an existing task are updated
Requester created
Triggers when a new requester is created
Change status updated
Triggers when the status of an existing change is updated
Request approved
Triggers when an existing request is approved
Problem created
Triggers when a new problem is created in a template
Asset created
Triggers when a new asset is created
Change updated
Triggers when a change is updated
Change created
Triggers when a new change is created
Request updated in template
Triggers when an existing request is updated in the selected template
Request created in template
Triggers when a new request is created in the selected template
Task closed
Triggers when a task is closed
Event updated
Triggers when any detail of an existing event is updated
Contact added
Triggers when a new contact is added
Calendar added
Triggers when a new calendar is added
Email received
Triggers when a new email is received
Event added
Triggers when a new event is added in the selected calendar
All Actions - Actions are the automated tasks
Associate request with problem
Associates a request with a specific problem
Add solution
Adds a new solution
Create request note
Creates a note for the selected request
Create requester
Creates a new requester
Create change
Creates a new change
Create problem
Creates a new problem
Create request
Creates a new request
Update requester
Updates the details of an existing requester based on ID
Update change
Updates the details of an existing change
Update problem
Updates the details of an existing problem
Update request
Updates the details of an existing request
Fetch solution topic
Fetches a solution topic by its name
Fetch problem attribute ID
Fetches the selected problem's attribute ID by name
Find a request attribute
Fetches a request attribute by its name
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch requester
Fetches the details of an existing requester by email address
Fetch change attribute
Fetches the details of an existing change attribute by name
Fetch problem
Fetches the details of an existing problem by ID
Fetch change UDF attributes
Fetches a change's UDF attributes by name
Fetch request UDF attributes
Fetches a request UDF attribute by its name
Create contact
Creates a new contact
Send email
Creates and sends an email to a recipient
Add user
Adds a new account user
Create event
Creates a new event in the selected calendar
Update event
Updates the details of an existing event by ID
Update user
Updates the details of a user by ID
Update contact
Updates the details of an existing contact by ID
Fetch event
Fetches the details of an existing event by title or ID
Fetch user
Fetches the details of a user by display name
Invite user
Invites the specified user to your group
Find contact folder
Finds a contact folder using name
Fetch contact
Fetches the details of an existing contact by name
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >
It is amazing what processes can be automated with Zoho Flow. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more
Owain ap Rees
Sales Director, Artico
Endless integrations. End to manual work.
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