Integrate ServiceDesk Plus Cloud with Shortcut
Send information between ServiceDesk Plus Cloud and Shortcut automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate ServiceDesk Plus Cloud and Shortcut using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Task created
Triggers when a new task is created
Request created
Triggers when a new request is created
Note created
Triggers when a new note is created
Request updated
Triggers when the details of an existing request are updated
Task updated
Triggers when the details of an existing task are updated
Requester created
Triggers when a new requester is created
Change status updated
Triggers when the status of an existing change is updated
Request approved
Triggers when an existing request is approved
Problem created
Triggers when a new problem is created in a template
Asset created
Triggers when a new asset is created
Change updated
Triggers when a change is updated
Change created
Triggers when a new change is created
Request updated in template
Triggers when an existing request is updated in the selected template
Request created in template
Triggers when a new request is created in the selected template
Task closed
Triggers when a task is closed
Project created
Triggers when a new project is created
Comment added
Triggers when a new comment is added
Story created
Triggers when a new story is created in a project
Milestone created
Triggers when a new milestone is created
Epic created
Triggers when a new epic is created
All Actions - Actions are the automated tasks
Associate request with problem
Associates a request with a specific problem
Add solution
Adds a new solution
Create request note
Creates a note for the selected request
Create requester
Creates a new requester
Create change
Creates a new change
Create problem
Creates a new problem
Create request
Creates a new request
Update requester
Updates the details of an existing requester based on ID
Update change
Updates the details of an existing change
Update problem
Updates the details of an existing problem
Update request
Updates the details of an existing request
Fetch solution topic
Fetches a solution topic by its name
Fetch problem attribute ID
Fetches the selected problem's attribute ID by name
Find a request attribute
Fetches a request attribute by its name
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch requester
Fetches the details of an existing requester by email address
Fetch change attribute
Fetches the details of an existing change attribute by name
Fetch problem
Fetches the details of an existing problem by ID
Fetch change UDF attributes
Fetches a change's UDF attributes by name
Fetch request UDF attributes
Fetches a request UDF attribute by its name
Create comment
Creates a new comment in a selected story
Create milestone
Creates a new milestone
Create project
Creates a new project
Create team
Creates a new team
Create label
Creates a new label
Create story
Creates a new story in the selected project
Create epic
Creates a new epic
Create category
Creates a new category
Create iteration
Creates a new iteration
Update epic
Updates the details of an existing epic
Update team
Update details of an existing team
Update story
Updates the details of an existing story
Update iteration
Update details of an existing iteration
Update label
Updates the details of an existing label
Fetch team
Fetch the details of an existing team using ID
Fetch epic
Fetch the details of an existing epic using ID
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
What is Shortcut?
Shortcut is a project management solution for software development that lets you integrate with the tools that you use, enable cross functional work, and more.
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CEO, Lakeside CNC Group
Endless integrations. End to manual work.
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