![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Integrate Usedesk with Apptio Targetprocess
Send information between Usedesk and Apptio Targetprocess automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Add new tasks to your Apptio Targetprocess for new tickets generated in Usedesk
Create tasks for your tickets to guarantee timely resolution of customer queries. This flow will generate a task within your Apptio Targetprocess for fresh tickets initiated in Usedesk.
How it works
- The flow triggers when a new ticket is created in Usedesk.
- Zoho Flow creates a new task in Apptio Targetprocess.
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Add new tasks to your Apptio Targetprocess for new tickets generated in Usedesk
Usedesk + Apptio Targetprocess
![](https://www.zohoflow.com/sites/zweb/images/flow/app/create.png)
Build your own integrations between Usedesk and Apptio Targetprocess
Connect Usedesk and Apptio Targetprocess with over 750+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Usedesk and Apptio Targetprocess using the below triggers and actions
All Triggers - A trigger kickstarts the flow
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Client added
Triggers when a new client is added
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Ticket created
Triggers when a new ticket is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New request
Triggers when a new request is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New task
Triggers when a new task is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New bug
Triggers when a new bug is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New feature
Triggers when new feature is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New team iteration
Triggers when a new team iteration is added
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New iteration
Triggers when a new iteration is added
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New release
Triggers when a new release is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New build
Triggers when a new build is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New comment
Triggers when a new comment is added
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New project
Triggers when a new project is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New time record
Triggers when a new time record is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
New user story
Triggers when a new user story is created
All Actions - Actions are the automated tasks
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Create client
Creates a new client
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Create agent
Creates a new agent
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Add comment
Adds a comment to the specified ticket
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Create chat
Creates a chat or send messages to an existing chat on behalf of the client
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Send chat message
Sends a chat message to the specified client
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Create ticket
Creates a new ticket
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Update agent
Updates the details of an existing agent
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Update client
Updates the details of an existing client
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Update ticket
Updates the details of an existing ticket
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Fetch client
Fetches the details of an existing client using client ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Fetch ticket
Fetches the details of an existing ticket using ticket ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Fetch agent by email address
Fetches the details of an existing agent using email address
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Fetch agent by ID
Fetches the details of an existing agent using agent ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Add comment
Adds a new comment to an existing entity
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Create user story
Creates a new user story
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Create time record
Creates a new time record
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Add requester to request
Creates a new requester and adds them to an existing request
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Create build
Creates a new build
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Create task
Creates a new task
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Create request
Creates a new request
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Create bug
Creates a new bug
![](https://flow-ca-public.nimbuspop.com/flow-apps/apptio_targetprocess.png)
Create feature
Creates a new feature
What is Usedesk?
Usedesk is a cloud-based solution that lets you automate customer engagement services and solve customer support tickets. It allows you to create templates, set up automatic responses, make automatic changes to customer status, and more.
Similar apps
What is Apptio Targetprocess?
Targetprocess is a project management tool that lets you track activities, share boards, and build custom reports.
Similar apps
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