![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
![](https://flow-ca-public.nimbuspop.com/flow-apps/insightly.png)
Integrate Usedesk with Insightly
Send information between Usedesk and Insightly automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
![](https://flow-ca-public.nimbuspop.com/flow-apps/insightly.png)
Generate a task within your Insightly for fresh tickets initiated in Usedesk
Efficiently address customer concerns by promptly creating tasks. This flow will create a task in your Insightly for newly generated tickets in Usedesk.
How it works
- The flow triggers when a new ticket is created in Usedesk.
- Zoho Flow creates a new task in Insightly.
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
![](https://flow-ca-public.nimbuspop.com/flow-apps/insightly.png)
Generate a task within your Insightly for fresh tickets initiated in Usedesk
Usedesk + Insightly
![](https://www.zohoflow.com/sites/zweb/images/flow/app/create.png)
Build your own integrations between Usedesk and Insightly
Connect Usedesk and Insightly with over 750+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Usedesk and Insightly using the below triggers and actions
All Triggers - A trigger kickstarts the flow
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Client added
Triggers when a new client is added
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Ticket created
Triggers when a new ticket is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/insightly.png)
New Project
Triggers when a new project is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/insightly.png)
New Task
Triggers when a new task is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/insightly.png)
New Lead
Triggers when a new lead is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/insightly.png)
New Contact
Triggers when a new contact is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/insightly.png)
New Opportunity
Triggers when a new opportunity is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/insightly.png)
New Organization
Triggers when a new organization is created
All Actions - Actions are the automated tasks
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Create client
Creates a new client
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Create agent
Creates a new agent
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Add comment
Adds a comment to the specified ticket
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Create chat
Creates a chat or send messages to an existing chat on behalf of the client
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Send chat message
Sends a chat message to the specified client
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Create ticket
Creates a new ticket
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Update agent
Updates the details of an existing agent
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Update client
Updates the details of an existing client
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Update ticket
Updates the details of an existing ticket
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Fetch client
Fetches the details of an existing client using client ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Fetch ticket
Fetches the details of an existing ticket using ticket ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Fetch agent by email address
Fetches the details of an existing agent using email address
![](https://flow-ca-public.nimbuspop.com/flow-apps/usedesk.png)
Fetch agent by ID
Fetches the details of an existing agent using agent ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/insightly.png)
Create Opportunity
Creates a new opportunity
![](https://flow-ca-public.nimbuspop.com/flow-apps/insightly.png)
Create Event
Creates a new event
![](https://flow-ca-public.nimbuspop.com/flow-apps/insightly.png)
Create Contact
Creates a new contact
![](https://flow-ca-public.nimbuspop.com/flow-apps/insightly.png)
Create Task
Creates a new task
![](https://flow-ca-public.nimbuspop.com/flow-apps/insightly.png)
Create Project
Creates a new project
![](https://flow-ca-public.nimbuspop.com/flow-apps/insightly.png)
Create Lead
Creates a new lead
![](https://flow-ca-public.nimbuspop.com/flow-apps/insightly.png)
Create Organization
Creates a new organization
What is Usedesk?
Usedesk is a cloud-based solution that lets you automate customer engagement services and solve customer support tickets. It allows you to create templates, set up automatic responses, make automatic changes to customer status, and more.
Similar apps
What is Insightly?
Insightly is a CRM and project management software. You can access everything about a lead from a single page, automate customer communication, and monitor your milestones, tasks, and even resources.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >