

Integrate Freshdesk with Easy Redmine
Send information between Freshdesk and Easy Redmine automatically, without writing any code, using Zoho Flow.
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Create action items in your Easy Redmine for newly generated tickets in Freshdesk
Efficiently address customer concerns by promptly creating tasks. This flow will create a task in your Easy Redmine for newly generated tickets in Freshdesk.
How it works
- The flow triggers when a new ticket is created in Freshdesk.
- Zoho Flow creates a new task in Easy Redmine.


Create action items in your Easy Redmine for newly generated tickets in Freshdesk
Freshdesk + Easy Redmine

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Supported triggers and actions
Integrate Freshdesk and Easy Redmine using the below triggers and actions
All Triggers - A trigger kickstarts the flow

Ticket updated
Triggers when the details of an existing ticket are updated

Contact created
Triggers when a new contact is created

Ticket created
Triggers when a new ticket is created

Ticket note added
Triggers when a note is added to the selected ticket

Contact updated
Triggers when the details of an existing contact are updated

New contact
Triggers when a new contact is created

New project or subproject
Triggers when a new project or subproject is created

New time entry
Triggers when a new time entry is added in the selected project

New task
Triggers when a new task is created in the selected project
All Actions - Actions are the automated tasks

Create contact
Creates a new contact

Create forum category
Creates a new forum category

Add notes to ticket
Adds private or public notes to the selected ticket

Create forum
Creates a new forum in the selected category

Create ticket
Creates a new ticket

Create company
Creates a new company

Create group
Creates a new group

Update contact
Updates the details of an existing contact

Update company
Updates the details of an existing company

Update ticket
Updates the details of an existing ticket

Fetch ticket status
Fetches the status of a specific ticket by label

Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch company
Fetches the details of an existing company by domain

Fetch ticket by ID
Fetches the details of an existing ticket by ID

Fetch agent by ID
Fetches the details of an existing agent by ID

Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID

Fetch company by ID
Fetches the details of an existing company by ID

Fetch contact by ID
Fetches the details of an existing contact by ID

Fetch ticket status by ID
Fetches the status of a specific ticket by ID

Fetch ticket
Fetches the details of an existing ticket by requester email address and subject

Fetch ticket priority
Fetches the priority details of a specific ticket by label

Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch group by ID
Fetches the details of an existing group by ID

Create contact
Creates a new contact

Create project
Creates a new project

Create project expense
Creates a new expense for a project

Create time entry
Creates a new time entry

Create project income
Creates a new income for a project

Create task
Creates a new task
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Easy Redmine?
Easy Redmine is a project management tool with multiple views that lets you visualize your tasks and goals. Customize project templates, collaborate with your team mates, and track time spent efficiently.
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