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Integrate Freshdesk with Forecast
Send information between Freshdesk and Forecast automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
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Create a task in Forecast for new tickets created in Freshdesk
Efficiently address customer concerns by promptly creating tasks. This flow will create a task in your Forecast for newly generated tickets in Freshdesk.
How it works
- The flow triggers when a new ticket is created in Freshdesk.
- Zoho Flow creates a new task in Forecast.
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Create a task in Forecast for new tickets created in Freshdesk
Freshdesk + Forecast
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Build your own integrations between Freshdesk and Forecast
Connect Freshdesk and Forecast with over 850+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Freshdesk and Forecast using the below triggers and actions
All Triggers - A trigger kickstarts the flow
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Ticket updated
Triggers when the details of an existing ticket are updated
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Contact created
Triggers when a new contact is created
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Ticket created
Triggers when a new ticket is created
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Ticket note added
Triggers when a note is added to the selected ticket
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Contact updated
Triggers when the details of an existing contact are updated
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New person
Triggers when a new person is added
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New milestone
Triggers when a new milestone is created in the selected project
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New sprint
Triggers when a new sprint is created in the selected project
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New task
Triggers when a new card is created in the selected project
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New client
Triggers when a new client is created
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New project
Triggers when a new project is created
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New subtask
Triggers when a new subtask is created in the selected project
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New time entry
Triggers when a new time entry is created in the selected project
All Actions - Actions are the automated tasks
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Create contact
Creates a new contact
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Create forum category
Creates a new forum category
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Add notes to ticket
Adds private or public notes to the selected ticket
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Create forum
Creates a new forum in the selected category
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Create ticket
Creates a new ticket
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Create company
Creates a new company
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Create group
Creates a new group
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Update contact
Updates the details of an existing contact
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Update company
Updates the details of an existing company
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Update ticket
Updates the details of an existing ticket
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Fetch ticket status
Fetches the status of a specific ticket by label
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Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
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Fetch company
Fetches the details of an existing company by domain
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Fetch ticket by ID
Fetches the details of an existing ticket by ID
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Fetch agent by ID
Fetches the details of an existing agent by ID
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Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
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Fetch company by ID
Fetches the details of an existing company by ID
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Fetch contact by ID
Fetches the details of an existing contact by ID
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Fetch ticket status by ID
Fetches the status of a specific ticket by ID
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Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
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Fetch ticket priority
Fetches the priority details of a specific ticket by label
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Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
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Fetch group by ID
Fetches the details of an existing group by ID
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Create subtask
Creates a new sub task/to-do
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Create label
Creates a new label
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Create task
Creates a new task
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Create time registration
Creates a new time registration
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Create client
Creates a new client
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Add person
Adds a new person
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Create milestone
Creates a new milestone in the selected project
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Create project
Creates a new project
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Create sprint
Creates a new sprint in the selected project
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Fetch label
Fetches an existing label by name
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Forecast?
Forecast is a project and resource management platform. You can account for task dependencies, track and approve expenses, and collaborate with your team or clients.
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