Integrate Freshdesk with Routee
Send information between Freshdesk and Routee automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create a new contact in Routee whenever a new contact is created in Freshdesk
Having precise contact details empowers your sales team to deliver timely communications to users. This flow will generate a new contact in Routee each time a new contact is created in Freshdesk.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow creates a new contact in Routee.
Create a new contact in Routee whenever a new contact is created in Freshdesk
Freshdesk + Routee
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Supported triggers and actions
Integrate Freshdesk and Routee using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket created
Triggers when a new ticket is created
Ticket note added
Triggers when a note is added to the selected ticket
Contact updated
Triggers when the details of an existing contact are updated
Contact created
Triggers when a new contact is created
Contact added
Triggers when a new contact is added
All Actions - Actions are the automated tasks
Create company
Creates a new company
Create contact
Creates a new contact
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum category
Creates a new forum category
Create ticket
Creates a new ticket
Create group
Creates a new group
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch group by ID
Fetches the details of an existing group by ID
Fetch company
Fetches the details of an existing company by domain
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Add contact to group
Adds an existing contact to a specified group
Blacklist contact
Adds an existing contact to the blacklist
Create contact
Creates a new contact
Update contact
Updates the details of an existing contact
Fetch contact
Fetches the details of an existing contact
Remove contact from blacklist
Removes the specified contact from the blacklist
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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What is Routee?
Routee is a leading cloud communications provider that designs, develops, and distributes advanced Web and API automation solutions for corporations. It lets you craft interactive and engaging campaigns easily and efficiently using its advanced SMS services
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Learn more >We use Zoho Flow as the business process designer, where our apps are connected according to the actual, real-life interactions. The most measurable benefit is that we do not have 'forgotten repairs' anymore. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.
Neville Mader
Director, Perth Security Services
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
Toto
Technical Engineer, Master Liveaboards
