Integrate Freshdesk with Zoho Projects
Send information between Freshdesk and Zoho Projects automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create action items in your Zoho Projects for newly generated tickets in Freshdesk
Efficiently address customer concerns by promptly creating tasks. This flow will create a task in your Zoho Projects for newly generated tickets in Freshdesk.
How it works
- The flow triggers when a new ticket is created in Freshdesk.
- Zoho Flow creates a new task in Zoho Projects.
Create action items in your Zoho Projects for newly generated tickets in Freshdesk
Freshdesk + Zoho Projects
Build your own integrations between Freshdesk and Zoho Projects
Connect Freshdesk and Zoho Projects with over 850+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Freshdesk and Zoho Projects using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket created
Triggers when a new ticket is created
Ticket note added
Triggers when a note is added to the selected ticket
Contact updated
Triggers when the details of an existing contact are updated
Contact created
Triggers when a new contact is created
Bug submitted in project
Triggers when a new bug/issue is submitted in the selected project
Comment added
Triggers when a new comment is added to the selected task
Task list created
Triggers when a new task list is created
Task completed
Triggers when a task is completed in the selected portal
Milestone completed in a portal
Triggers when a milestone is completed in any project in the selected portal
Milestone created in a portal
Triggers when a new milestone is created in the selected portal
Overdue task or subtask in portal
Triggers when a task or subtask in the selected portal becomes overdue
Project updated
Triggers when the details of an existing project are updated
Overdue task in project
Triggers when a task in the selected project becomes overdue
Milestone created
Triggers when a new milestone is created
Task list completed
Triggers when a task list is marked as completed
Task or subtask updated
Triggers when the details of an existing task or subtask are updated in the selected portal
Bug submitted
Triggers when a new bug/issue is submitted
Project comment added
Triggers when a new comment is added in the selected project
Task created
Triggers when a new task is created in the selected portal
Task updated in project
Triggers when the details of an existing task are updated in the selected project
Event created
Triggers when a new event is created
Project created
Triggers when a new project is created
Milestone completed
Triggers when a milestone is marked as completed
Task created in project
Triggers when a new task is created in the selected project
All Actions - Actions are the automated tasks
Create company
Creates a new company
Create contact
Creates a new contact
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum category
Creates a new forum category
Create ticket
Creates a new ticket
Create group
Creates a new group
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch group by ID
Fetches the details of an existing group by ID
Fetch company
Fetches the details of an existing company by domain
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Add existing client company to a project
Adds an existing client company to a project
Create task list
Creates a new task list
Add followers to task
Adds the specified users as followers to an existing task
Create comment in project
Creates a new comment in the selected project
Create milestone
Creates a new milestone
Create event
Creates a new event
Add comment to bug
Adds a new comment to the selected bug
Create subtask
Creates a new subtask in the selected task
Add comment
Adds a comment to the selected task
Create issue time log
Creates a time log for the selected issue
Create project
Creates a new project
Add user to project
Adds a user to the selected project
Add client to project
Adds a client to the selected project
Submit bug
Submits a new bug/issue
Create task
Creates a new task
Create time log for task
Creates a time log for the selected task
Create general time log
Creates a general time log for the selected project
Add client company
Creates a new client company
Update task time log
Updates the details of an existing task time log
Update task or subtask
Updates the task or subtask details for the specified ID
Update client company
Updates the details of an existing client company
Update project
Updates the details of an existing project
Complete milestone
Completes an existing milestone
Update issue time log
Updates the details of an existing issue time log
Update task list
Updates the details of a task list using its ID
Update general time log
Updates the details of an existing general time log
Update bug
Updates the details of an existing bug/issue
Fetch clients in a project
Fetches the clients associated with the selected project
Fetch task in project
Fetches the details of an existing task by ID, name, owner, or status in the selected project
Fetch task status
Fetches the status of an existing task by task name
Fetch time log
Fetches the details of an existing time log by bill status and owner
Fetch user
Fetches the details of an existing user by email address or user ID
Fetch milestone
Fetch the details of an existing milestone by search term
Fetch project - By search term
Fetches the details of an existing project by search term
Fetch milestone by ID
Fetches the details of an existing milestone by ID
Fetch CRM deals
Fetch the CRM deals associated with the selected project
Fetch project - By ID
Fetches the details of an existing project by ID
Fetch task
Fetches the details of an existing task by name
Fetch task list
Fetches the details of an existing task list by name
Fetch project status
Fetches the status of a project by name
Fetch bug in project
Fetches the details of an existing bug/task in the selected project
Fetch tag
Fetches the specified tag using name
Fetch user in portal
Fetches the details of a user in the selected portal using email address
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Zoho Projects?
Zoho Projects is online project management software that helps you efficiently collaborate with your teams. You can create projects and tasks, set milestones, file issues, and keep track of everything from one place.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow was the deal-maker for the whole Zoho platform. For everyone who wants to use more than one Zoho app, Zoho Flow is a must. Learn more
Louis Castellano
CEO, Lakeside CNC Group
We use Zoho Flow to connect Zoho Billing with JotForm. As our customers fill their preferences in JotForm, Zoho Flow passes it to Zoho Billing and creates a subscription automatically. It was impressive that we were able to configure all this on a simple drag-and-drop interface!
Josh Lucas
Head of Operations, AAA Band Rentals
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
Toto
Technical Engineer, Master Liveaboards
