Integrate Groove with TeamWave
Send information between Groove and TeamWave automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create action items in your TeamWave for newly generated tickets in Groove
Ensure all customer concerns are promptly addressed by creating tasks for each ticket. This flow will add new tasks to your TeamWave for new tickets generated in Groove.
How it works
- The flow triggers when a new ticket is created in Groove.
- Zoho Flow creates a new task in TeamWave.
Create action items in your TeamWave for newly generated tickets in Groove
Groove + TeamWave
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Supported triggers and actions
Integrate Groove and TeamWave using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket closed
Triggers when a ticket is closed
Ticket created
Triggers when a new ticket is created
Customer replied
Triggers when a customer replies to a ticket
Ticket tagged
Triggers when a ticket is tagged
Note added
Triggers when a note is added to a ticket
Agent replied
Triggers when an agent replies to a ticket
Ticket assigned
Triggers when a ticket is assigned
Customer added
Triggers when a customer is added
Ticket opened
Triggers when a ticket is opened
Ticket priority changed
Triggers when a ticket's priority is changed
Ticket deleted
Triggers when a ticket is deleted from trash
All Actions - Actions are the automated tasks
Create new ticket
Starts a new ticket for your customer
Add note
Adds a private note to an existing ticket
Close ticket
Changes the state of a ticket to Closed
Reopen ticket
Changes the state of a ticket to Opened
Assign agent to ticket
Assigns an agent to a ticket
Change ticket state
Changes the state of a ticket
Find customer
Fetches customer profile details using email address
Create organization
Creates a new organization
Create event
Creates a new event
Create deal
Creates a new deal
Create task
Creates a new task
Create activity
Creates a new activity
Create project
Creates a new project
Create task list
Creates a new task list
Create milestone
Creates a new milestone
Create person
Creates a new person
Update person
Updates the details of an existing person
Update task
Updates the details of an existing task
Update deal
Updates the details of an existing deal
Update event
Update the details of an existing event
Update organization
Updates the details of an existing organization
What is Groove?
GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.
What is TeamWave?
TeamWave is an integrated suite of CRM, project management, and HR software applications for small & medium-sized companies. It provides features such as lead capture forms, automatic lead assignment, time tracking, email integration, sales forecasting, and more.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
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Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time. Learn more
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