Integrate Okta with Freshdesk
Send information between Okta and Freshdesk automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Okta and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Device identity events
Triggers when a device identity event occurs
User events
Triggers when a user events occurs
Ticket updated
Triggers when the details of an existing ticket are updated
Contact created
Triggers when a new contact is created
Ticket created
Triggers when a new ticket is created
Ticket note added
Triggers when a note is added to the selected ticket
Contact updated
Triggers when the details of an existing contact are updated
All Actions - Actions are the automated tasks
Unlock user
Unlocks the locked out user
Create user with password
Creates a new user with password
Suspend user
Suspends the specified user
Assign a role to a user
Assigns a new role to a user
Reactive user
Reactives the specified user
Add user to a group
Adds the specified user to the group
Create user without credentials
Creates a new user without credentials
Unsuspend user
Unsuspends a suspended user
Activate user
Activates an inactive user
Deactivate user
Deactivates an user from your Okta people
Fetch group
Fetches the details of an existing group by group ID or name
Fetch people
Fetches the details of an existing user by user ID, login ID, name, or email address
Delete user
Deletes the specified user
Remove user from group
Removes the specified user from the selected group
Create contact
Creates a new contact
Create forum category
Creates a new forum category
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum
Creates a new forum in the selected category
Create ticket
Creates a new ticket
Create company
Creates a new company
Create group
Creates a new group
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch company
Fetches the details of an existing company by domain
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
What is Okta?
Okta is an identity and access management platform that enables secure access, authentication, automation, and more.
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What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more
Owain ap Rees
Sales Director, Artico
Endless integrations. End to manual work.
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