Integrate ServiceDesk Plus Cloud with Slack
Send information between ServiceDesk Plus Cloud and Slack automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate ServiceDesk Plus Cloud and Slack using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Request updated
Triggers when the details of an existing request are updated
Task created
Triggers when a new task is created
Change created
Triggers when a new change is created
Asset created
Triggers when a new asset is created
Requester created
Triggers when a new requester is created
Note created
Triggers when a new note is created
Task updated
Triggers when the details of an existing task are updated
Change status updated
Triggers when the status of an existing change is updated
Request created
Triggers when a new request is created
Request approved
Triggers when an existing request is approved
Problem created
Triggers when a new problem is created in a template
Request updated in template
Triggers when an existing request is updated in the selected template
Task closed
Triggers when a task is closed
Change updated
Triggers when a change is updated
Request created in template
Triggers when a new request is created in the selected template
Channel created
Triggers when a new channel is created
User added
Triggers when a new user is added
Message posted to public channel
Triggers when a new message is posted to the selected public channel
Message posted to private channel
Triggers when a new message is posted to the selected private channel
Message starred
Triggers when a message is starred
All Actions - Actions are the automated tasks
Create problem
Creates a new problem
Create change
Creates a new change
Create requester
Creates a new requester
Create request note
Creates a note for the selected request
Add solution
Adds a new solution
Associate request with problem
Associates a request with a specific problem
Create request
Creates a new request
Update problem
Updates the details of an existing problem
Update requester
Updates the details of an existing requester based on ID
Update request
Updates the details of an existing request
Update change
Updates the details of an existing change
Fetch problem
Fetches the details of an existing problem by ID
Fetch requester
Fetches the details of an existing requester by email address
Find a request attribute
Fetches a request attribute by its name
Fetch problem attribute ID
Fetches the selected problem's attribute ID by name
Fetch solution topic
Fetches a solution topic by its name
Fetch request UDF attributes
Fetches a request UDF attribute by its name
Fetch change attribute
Fetches the details of an existing change attribute by name
Fetch change UDF attributes
Fetches a change's UDF attributes by name
Fetch request - By ID
Fetches the details of an existing request by ID
Set channel topic
Sets the topic for the selected channel
Fetch user - By username
Fetches the details of an existing user by username
Send public channel message
Sends a message to the selected public channel
Create channel
Creates a new public channel
Fetch user - By name
Fetches the details of an existing user by name
Create reminder
Creates a new reminder
Send direct message
Sends a direct message to the selected user
Send private channel message
Sends a message to the selected private channel
Update profile
Updates the profile information for the selected user
Fetch user - By ID
Fetches the details of an existing user by ID
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
Similar apps
What is Slack?
Slack is a messaging app for teams. You can create channels to organize conversations, search message history, and add notes and reminders.
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Zoho Flow is an easy-to-use, very intuitive, and comprehensive integration platform. It helped us integrate Zoho Workplace with WordPress without writing a single line of code. Now, we do not miss Slack anymore, thanks to Zoho Flow and Zoho Workplace. Learn more
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CEO, OpIndia
Endless integrations. End to manual work.
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