Integrate ServiceDesk Plus On-Premises with 850+ apps

Create business workflows for ServiceDesk Plus On-Premises without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.

Build your own ServiceDesk Plus On-Premises integrations

Connect ServiceDesk Plus On-Premises with over 850+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Build your ServiceDesk Plus On-Premises workflows using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Request created

Triggers when a new request is created

Request created in template

Triggers when a new request is created in the selected template

Request updated

Triggers when the details of an existing request are updated

Request updated in template

Triggers when an existing request is updated in the selected template

All Actions - Actions are the automated tasks

Create request

Creates a new request

Associate request with problem

Associates an existing request with the specified problem

Add solution

Adds a new solution

Create request note

Creates a note for the selected request

Create change

Creates a new change

Create problem

Creates a new problem

Update solution

Updates the details of an existing solution based on its ID

Update change

Updates the details of an existing change

Update request

Updates the details of an existing request

Update problem

Updates the details of an existing problem

Fetch change

Fetches the details of an existing change by display ID

Fetch problem

Fetches the details of an existing problem by ID

Fetch request - By ID

Fetches the details of an existing request by ID

What is ServiceDesk Plus On-Premises?

ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

Using Zoho Flow, we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more

Owain ap Rees

Sales Director, Artico

Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too. Learn more

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CEO, Lakeside CNC Group

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Josh Lucas

Head of Operations, AAA Band Rentals

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