Integrate Zendesk with Apptio Targetprocess
Send information between Zendesk and Apptio Targetprocess automatically, without writing any code, using Zoho Flow.
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Generate a task within your Apptio Targetprocess for fresh tickets initiated in Zendesk
Ensure all customer concerns are promptly addressed by creating tasks for each ticket. This flow will create a task in Apptio Targetprocess for new tickets created in Zendesk.
How it works
- The flow triggers when a new ticket is created in Zendesk.
- Zoho Flow creates a new task in Apptio Targetprocess.
Generate a task within your Apptio Targetprocess for fresh tickets initiated in Zendesk
Zendesk + Apptio Targetprocess
Build your own integrations between Zendesk and Apptio Targetprocess
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Supported triggers and actions
Integrate Zendesk and Apptio Targetprocess using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
User created
Triggers when a new user is created
Organization created
Triggers when a new organization is created
New request
Triggers when a new request is created
New time record
Triggers when a new time record is created
New team iteration
Triggers when a new team iteration is added
New iteration
Triggers when a new iteration is added
New task
Triggers when a new task is created
New project
Triggers when a new project is created
New release
Triggers when a new release is created
New comment
Triggers when a new comment is added
New build
Triggers when a new build is created
New feature
Triggers when new feature is created
New user story
Triggers when a new user story is created
New bug
Triggers when a new bug is created
All Actions - Actions are the automated tasks
Create User
Creates a new user
Create Request
Creates a new ticket in a verified end user's account
Create Ticket
Creates a new ticket
Add Tag
Adds tag to the selected ticket
Create Organization
Creates a new organization
Update Ticket
Updates an existing ticket status or adds comments
Update Organization
Updates an existing organization
Update User Details
Updates an existing user's details
Add Comment
Adds comment to the selected ticket
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
Fetch Ticket
Fetches a ticket by ID
Create user story
Creates a new user story
Create request
Creates a new request
Create task
Creates a new task
Create feature
Creates a new feature
Create time record
Creates a new time record
Create bug
Creates a new bug
Add requester to request
Creates a new requester and adds them to an existing request
Add comment
Adds a new comment to an existing entity
Create build
Creates a new build
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
What is Apptio Targetprocess?
Targetprocess is a project management tool that lets you track activities, share boards, and build custom reports.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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