Integrate Zoho Desk with Apptio Targetprocess
Send information between Zoho Desk and Apptio Targetprocess automatically, without writing any code, using Zoho Flow.
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Create action items in your Apptio Targetprocess for newly generated tickets in Zoho Desk
Create tasks for your tickets to guarantee timely resolution of customer queries. This flow will generate a task within your Apptio Targetprocess for fresh tickets initiated in Zoho Desk.
How it works
- The flow triggers when a new ticket is created or if the details of an existing ticket are updated in Zoho Desk.
- Zoho Flow creates a new task in Apptio Targetprocess.
Create action items in your Apptio Targetprocess for newly generated tickets in Zoho Desk
Zoho Desk + Apptio Targetprocess
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Supported triggers and actions
Integrate Zoho Desk and Apptio Targetprocess using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
Time entry created
Triggers when a new time entry is created in the selected task
Agent updated
Triggers when the details of an agent is updated in the selected portal
Ticket updated
Triggers when the details of the selected ticket are updated
Task updated
Triggers when the details of a task is updated in the selected portal
Contact created
Triggers when a new contact is created in the selected portal
Product created
Triggers when a new product is created
Task created
Triggers when a new task is created in the selected portal
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
Agent availability updated
Triggers when the availability of an agent is updated
Account updated
Triggers when the details of the selected account is updated
Agent created
Triggers when a new agent is created in the selected portal
Call updated
Triggers when the details of a call is updated in the selected portal
Time entry updated
Triggers when a time entry is updated in the selected task
Ticket comment updated
Triggers when the selected ticket comment is updated
Ticket created
Triggers when a new ticket is created in the selected portal
Ticket created or updated
Triggers when a new ticket is created or the details of an existing ticket are updated
Event created
Triggers when a new event is created in the selected portal
Contact updated
Triggers when the details of a contact is updated in the selected portal
Ticket moved
Triggers when a ticket is moved to a different team or department
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
Article updated
Triggers when an existing article is updated
Ticket approval added
Triggers when a new ticket approval is added
Call created
Triggers when a new call is created in the selected portal
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
Event updated
Triggers when the details of an event is updated
Article created
Triggers when a new article is created
Account created
Triggers when a new account is created in the selected portal
New request
Triggers when a new request is created
New time record
Triggers when a new time record is created
New team iteration
Triggers when a new team iteration is added
New iteration
Triggers when a new iteration is added
New task
Triggers when a new task is created
New project
Triggers when a new project is created
New release
Triggers when a new release is created
New comment
Triggers when a new comment is added
New build
Triggers when a new build is created
New feature
Triggers when new feature is created
New user story
Triggers when a new user story is created
New bug
Triggers when a new bug is created
All Actions - Actions are the automated tasks
Create topic
Creates a new topic
Create article
Creates a new article
Create task comment
Creates a new comment in the specified task
Create topic comment
Creates a comment for the specified topic
Create task
Creates a new task in the selected department
Add task time entry
Adds time entry for an existing task
Add tag
Adds a tag to the specified ticket
Create contact
Creates a new contact in the selected organization
Create ticket comment
Creates a comment in the selected ticket
Create contact comment
Creates a comment in the selected contact
Create account
Creates a new account in the selected organization
Create contract
Creates a new contract for the selected account
Create product
Creates a new product in the selected organization
Create agent
Creates a new agent in the selected organization
Add ticket time entry
Adds time entry for an existing ticket
Add user to group
Adds the specified users to an existing group
Create custom module record
Creates a new custom module record
Remove tag
Removes a tag from the specified ticket
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
Create call
Creates a new call in the selected organization
Create ticket
Creates a new ticket in the selected organization
Send email reply
Sends a reply for the specified ticket created in the email channel
Create event
Creates a new event in the selected organization
Update KB user status
Updates the status of an existing KB user
Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
Associate accounts to contact
Associates the specified account with the specified contact
Close ticket
Closes the specified tickets
Move ticket
Moves the specified ticket to the selected department
Update account
Updates the selected account
Update article
Updates the details of an existing article
Update call
Updates the details of the specified call
Update product
Updates the details of the selected product
Edit ticket time entry
Edits the time entry of an existing ticket
Update task timer
Updates the timer of an existing task
Update contract
Updates the details of an existing contract
Update agent availability
Updates the availability status of an existing agent
Update call timer
Updates the timer of an existing call
Remove user from group
Removes the specified users from an existing group
Update ticket comment
Updates the comment for the specified ticket
Send custom channel reply
Sends reply for a ticket via the selected channel
Update topic
Updates the details of an existing topic
Update task
Updates the details of an existing task
Invite contact to the help center
Invites the specified contacts to help center
Update ticket timer
Updates the timer of an existing ticket
Update contact comment
Updates the specified comment in the selected contact
Update contact
Updates the selected contact
Update custom module record
Updates the details of an existing custom module record
Update agent
Updates the details of an existing agent
Update ticket
Updates the details of an existing ticket
Fetch custom module record
Fetches the details of an existing custom module record
Fetch ticket thread
Fetches an existing ticket thread by unique ID
Fetch contact
Fetches a contact by email address, unique ID, or contact name
Fetch contract
Fetches the details of an existing contract
Fetch article
Fetches the details of an existing article
Fetch account
Fetches an existing account by name or ID
Fetch product
Fetches the details of an existing product by unique ID or name
Fetch task
Fetches the details of an existing task by ID
Fetch ticket tags
Fetches ticket tags using ticket ID
Fetch customer happiness
Fetches the happiness feedback of an existing customer
Fetch ticket
Fetches the details of an existing ticket
Fetch ticket time entry
Fetches the time entry of an existing ticket
Fetch event
Fetches the details of an event based on the selected field
Fetch KB user
Fetches the details of an existing KB user
Fetch agent
Fetches the details of an existing agent by ID or email
Fetch call
Fetches the details of a call based on the selected field
Trash ticket
Moves selected ticket to the recycle bin
Trash account
Moves selected account to the recycle bin
Trash contact
Moves selected contact to the recycle bin
Create user story
Creates a new user story
Create request
Creates a new request
Create task
Creates a new task
Create feature
Creates a new feature
Create time record
Creates a new time record
Create bug
Creates a new bug
Add requester to request
Creates a new requester and adds them to an existing request
Add comment
Adds a new comment to an existing entity
Create build
Creates a new build
What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
Similar apps
What is Apptio Targetprocess?
Targetprocess is a project management tool that lets you track activities, share boards, and build custom reports.
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