Integrate Fluent Support with IT Portal
Send information between Fluent Support and IT Portal automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Fluent Support and IT Portal using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket reopened
Triggers when a ticket is reopened
Ticket agent changed
Triggers when a ticket agent is changed
Ticket closed
Triggers when an existing ticket is closed
Ticket created
Triggers when a new ticket is created
Tickets moved
Triggers when tickets are moved
Knowledge base article created or updated
Triggers when a knowledge base article is created or if the details of an existing knowledge base article are updated
Company created or updated
Triggers when a company is created or if the details of an existing company are updated
Site created or updated
Triggers when a site is created or if the details of an existing site are updated
Configuration created or updated
Triggers when a configuration is created or if the details of an existing configuration are updated
Contact created or updated
Triggers when a contact is created or if the details of an existing contact are updated
Device created or updated
Triggers when a device is created or if the details of an existing device are updated
All Actions - Actions are the automated tasks
Create ticket
Creates a new ticket
Create customer
Creates a new customer
Fetch ticket
Fetches the details of an existing ticket
Fetch agent
Fetches the details of an existing agent
Fetch customer
Fetches the details of an existing customer
Create site
Creates a new site
Create company
Creates a new company
Create contact
Creates a new contact
Add address
Adds a new address
Create knowledge base article
Creates a new knowledge base article
Update company
Updates the details of an existing company
Update contact
Updates the details of an existing contact
Update address
Updates the details of an existing address
Fetch device
Fetches the details of an existing device
Fetch contact
Fetches the details of an existing contact
Fetch configuration
Fetches the details of an existing configuration
Fetch knowledge base article
Fetches the details of an existing knowledge base article
Fetch company
Fetches the details of an existing company
Fetch site
Fetches the details of an existing site
What is Fluent Support?
Fluent Support is a WordPress support ticket management website that allows businesses to manage support agents, customers, and tickets.
What is IT Portal?
IT Portal is a cloud and on-premises offering for IT documentation and MSP documentation. It securely centralizes documents, licenses, logins, contacts, apps, and devices.
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Using Zoho Flow, we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more
Owain ap Rees
Sales Director, Artico
Endless integrations. End to manual work.
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