Integrate Freshservice with 650+ apps
Create business workflows for Freshservice without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.
Build your own Freshservice integrations
Connect Freshservice with over 650+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Build your Freshservice workflows using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Asset created
Triggers when a new asset is created
Updated problem
Triggers when any detail of a problem is updated
Release created
Triggers when a new release is created
Asset updated
Triggers when the details of an asset is updated
Change updated
Triggers when any detail of a change is updated
Problem created
Triggers when a new problem is created
Updated release
Triggers when any detail of a release is updated
Ticket created
Triggers when a new ticket is created
Change created
Triggers when a new change is created
Updated ticket
Triggers when any detail of a ticket is updated
All Actions - Actions are the automated tasks
Create requester
Creates a new requester
Create ticket note
Creates a new ticket note
Create reply conversation
Creates a new reply conversation for the ticket
Create change
Creates a new change
Create department
Creates a new department
Create ticket
Creates a new ticket
Create asset
Creates a new asset
Add device to software
Adds a new device to the specified software
Create problem
Creates a new problem
Create release
Creates a new release
Create contract
Creates a new contract
Update asset
Updates the details of an existing asset
Update problem
Updates the details of an existing problem
Update ticket
Updates the details of an existing ticket
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch department
Fetches the details of an existing department by its name or ID
Fetch asset
Fetches the details of an existing asset by either its name or ID
Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
Fetch requester
Fetches the details of an existing requester by email or ID
Fetch agent
Fetches the details of an existing agent by email or ID
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.
Neville Mader
Director, Perth Security Services
We use Zoho Flow to connect Zoho Billing with JotForm. As our customers fill their preferences in JotForm, Zoho Flow passes it to Zoho Billing and creates a subscription automatically. It was impressive that we were able to configure all this on a simple drag-and-drop interface!
Josh Lucas
Head of Operations, AAA Band Rentals
