Integrate Groove with Apptio Targetprocess

Send information between Groove and Apptio Targetprocess automatically, without writing any code, using Zoho Flow.

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Create a task in Apptio Targetprocess for new tickets created in Groove

Ensure all customer concerns are promptly addressed by creating tasks for each ticket. This flow will add new tasks to your Apptio Targetprocess for new tickets generated in Groove.

How it works
  1. The flow triggers when a new ticket is created in Groove.
  2. Zoho Flow creates a new task in Apptio Targetprocess.
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Create a task in Apptio Targetprocess for new tickets created in Groove

Groove + Apptio Targetprocess

Build your own integrations between Groove and Apptio Targetprocess

Connect Groove and Apptio Targetprocess with over 700+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Groove and Apptio Targetprocess using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Customer added

Triggers when a customer is added

Ticket assigned

Triggers when a ticket is assigned

Ticket created

Triggers when a new ticket is created

Ticket tagged

Triggers when a ticket is tagged

Ticket closed

Triggers when a ticket is closed

Ticket opened

Triggers when a ticket is opened

Customer replied

Triggers when a customer replies to a ticket

Agent replied

Triggers when an agent replies to a ticket

Ticket deleted

Triggers when a ticket is deleted from trash

Note added

Triggers when a note is added to a ticket

Ticket priority changed

Triggers when a ticket's priority is changed

New bug

Triggers when a new bug is created

New team iteration

Triggers when a new team iteration is added

New task

Triggers when a new task is created

New feature

Triggers when new feature is created

New release

Triggers when a new release is created

New comment

Triggers when a new comment is added

New build

Triggers when a new build is created

New iteration

Triggers when a new iteration is added

New request

Triggers when a new request is created

New time record

Triggers when a new time record is created

New project

Triggers when a new project is created

New user story

Triggers when a new user story is created

All Actions - Actions are the automated tasks

Add note

Adds a private note to an existing ticket

Create new ticket

Starts a new ticket for your customer

Assign agent to ticket

Assigns an agent to a ticket

Reopen ticket

Changes the state of a ticket to Opened

Change ticket state

Changes the state of a ticket

Close ticket

Changes the state of a ticket to Closed

Find customer

Fetches customer profile details using email address

Create request

Creates a new request

Create feature

Creates a new feature

Create task

Creates a new task

Create bug

Creates a new bug

Create time record

Creates a new time record

Create user story

Creates a new user story

Add comment

Adds a new comment to an existing entity

Create build

Creates a new build

Add requester to request

Creates a new requester and adds them to an existing request

What is Groove?

GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.

Customer Support

What is Apptio Targetprocess?

Targetprocess is a project management tool that lets you track activities, share boards, and build custom reports.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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