Integrate Groove with Runrun.it

Send information between Groove and Runrun.it automatically, without writing any code, using Zoho Flow.

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Generate a task within your Runrun.it for fresh tickets initiated in Groove

Efficiently address customer concerns by promptly creating tasks. This flow will create a task in Runrun.it for new tickets created in Groove.

How it works
  1. The flow triggers when a new ticket is created in Groove.
  2. Zoho Flow creates a new task in Runrun.it.
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Generate a task within your Runrun.it for fresh tickets initiated in Groove

Groove + Runrun.it

Build your own integrations between Groove and Runrun.it

Connect Groove and Runrun.it with over 700+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Groove and Runrun.it using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Customer added

Triggers when a customer is added

Ticket assigned

Triggers when a ticket is assigned

Ticket created

Triggers when a new ticket is created

Ticket tagged

Triggers when a ticket is tagged

Ticket closed

Triggers when a ticket is closed

Ticket opened

Triggers when a ticket is opened

Customer replied

Triggers when a customer replies to a ticket

Agent replied

Triggers when an agent replies to a ticket

Ticket deleted

Triggers when a ticket is deleted from trash

Note added

Triggers when a note is added to a ticket

Ticket priority changed

Triggers when a ticket's priority is changed

Task created

Triggers when a new task is created

Client created

Triggers when a new client is created

Project created

Triggers when a new project is created

All Actions - Actions are the automated tasks

Add note

Adds a private note to an existing ticket

Create new ticket

Starts a new ticket for your customer

Assign agent to ticket

Assigns an agent to a ticket

Reopen ticket

Changes the state of a ticket to Opened

Change ticket state

Changes the state of a ticket

Close ticket

Changes the state of a ticket to Closed

Find customer

Fetches customer profile details using email address

Create post on enterprise wall

Creates a new post on enterprise wall

Create post on team wall

Creates a new post on team wall

Create task

Creates a new task

Create project

Creates a new project

Create client

Creates a new client

Create comment

Create a new comment

What is Groove?

GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.

Customer Support

What is Runrun.it?

Runrun.it is a cloud-based team management platform that helps managers to get more productivity out of their teams when dealing with task, time, and talent management.

Project Management

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Logic

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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